Hello, I need help to recover an account that cost me a lot of work, a few years ago I created my first mapleroyals account, I played for a long time and then for personal reasons I stopped playing, a few months ago I tried to re-enter but it appeared (your id has been banned or blocked from connection) and I don't understand why, I never used hacks, and i didn't do anything wrong, I hope you can help me to recover it PS: I don't remember the name of the characters I have in my account, even the last thing I was doing since it was a long time ago, I only remember the account id and password, thanks!