Closed Ban Appeal

Discussion in 'Ban Appeal' started by EivenOwo, Jan 2, 2023.

  1. EivenOwo
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    EivenOwo Well-Known Member

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    All Your Character Names:EivenOwo battlecats and I forgot my first character's name :(.And EivenSharky from another account but didn't log in for a long time.Because I forgot password.
    Last thing you did:I think I was doing Gacha and get nothing and just sell some random stuff in FreeMarket?And Maybe doing some Christmas event quest?.
    Why do you think you got banned?:I have no idea.
    Ban message when attempting to log in:This is an ID that has been deleted or blocked from connection.Please check again.
    What GM banned you (optional):
     
  2. Pure
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    Pure Well-Known Member

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    Hello there EivenOwo,

    You have been permanently banned for hacking within Winter Dash.
     
  3. EivenOwo
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    EivenOwo Well-Known Member

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    Sorry what does that mean?
    I only having bad connection because my wifi is trash but absolutely not hacking in Winter Dash.
    Because I might DC sometimes in event maps like snowman or winter dash.
    Why I need to hack in event anyway:(
    I can guarantee I'm playing all by myself.
    Sorry If I type the wrong word because I use google translate.
    And thank you for the reply!
     
  4. Pure
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    Pure Well-Known Member

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    We have concrete evidence showing you jumping onto incorrect platforms multiple times and not being warped back within the first stage. Everybody else was warped back, and you did not appear to be lagging, as you were the one leading the group… and were the only one not to be warped back, multiple times.

    How did you manage this?
     
  5. EivenOwo
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    EivenOwo Well-Known Member

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    Many times? Since when?
    I think it was probably connect issue since when you have bad connections.
    The game is nearly forzen expect only your character can move.
    When that happen the game can't tele you even when walk into any tele able place.
    But that can turn into crash after some time.
    May I watch the video about when that happen?
    Or that count as game breaking?
    And I finish all the race when I was doing that?
    Thank you again!
     
  6. Pure
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    Pure Well-Known Member

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    This could not have occurred due to connectivity issues. If you were lagging you would not show as moving on other users screen.

    Your appeal has been denied.
     
  7. EivenOwo
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    EivenOwo Well-Known Member

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    Ok I guess I can't do anything then...:'(
    Thank you and take your time.
     
  8. Kenny
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    Kenny Donator

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    We are looking into this, please be patient for a response. thanks
     
  9. Kenny
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    Kenny Donator

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    Hello,

    After further investigation, I have deemed your ban as a false positive, therefore your ban was lifted immediately. We sincerely apologize for the inconvenience and frustration you experienced as a result of the false positive ban on your account. Please know that this was an honest mistake on our part. This is what happened:
    1. The server sends you a message of "teleport back" when you jump on the wrong platform
    2. Your local game responds and teleports you back
    3. However, due to your poor internet connection, the message sent from the server was halted and cannot reach your local game
    4. Since your local game didn't receive a "teleport back" message from the server, your character won't be teleported back
    5. Eventually, when the message reaches your local game, your character will be teleported back even when your character is somewhere else
    We understand that this may have caused you a great deal of stress, and we deeply regret any negative impact this may have had on you.
     

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