Solved [Solution Given] Works slowly and disconnects a lot

Discussion in 'Closed' started by wigglesb, Mar 2, 2023.

  1. wigglesb
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    wigglesb Well-Known Member

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    Character Name: SEmessy , Wigglesb, Duck1e, Spokesman, GloomyKnight
    Where are you having an issue(s): in game
    Date and Time when issue(s) occurred (GMT): every few minutes
    Details of the issue: My game started suddenly to work slowly and disconnects every few minuites
    What error code were you given(if any): no error code just gets stucked then black screen the client and disconnects
    If it can be replicated, please provide a screenshot or recording of the issue occurring: I'll try to get some soon enough

    I've tried downloading the wz files and i am having the same problom it was so severe i had to find a replacment for LHC.
    Tried updating nvidia drivers tried updating windows tried to restart my computer play with only one client tried restarting my router (does not seem to be an internet problom)
    it started suddenly a few days ago i did nothing special i'd love your help since i am playing for quite a long time and never had this isue

    <3 ty in advance love you all <3
     
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  2. Rurii
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    Rurii Donator

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    I have the same issue...
     
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  3. OldOwl
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    OldOwl Donator

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    My brother reported the same issue, while I don't experience any. All our settings are exactly the same (AV, FW settings). Only difference is our ISP and networking equipment (He rents from ISP, I have my own modem and router).
     
    Last edited: Mar 4, 2023
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    About the described issue of 'game suddenly started to work slowly and black screen before disconnecting'

    - Date, did it only start happening this patch?
    - Frequency, how often does it occur? *a specific time, every few days or daily?
    - Duration, how long does it persists? *5 minutes, 3 hours, or permanent?
    - Where, does it occur only on a specific map, or at random places?
    - How, does it only occur during bossing/grinding or random timings?
    - OS, Windows 7, 10, or 11?
    - Files, does it occur on both WZ and IMG formats?
    - Steps, what have you tried so far? *such as re-client or re-install
     
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  5. Gus
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    Gus Member

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    @Dave Deviluke
    hi, experiencing the same problem, never happened before.

    - For me its started few days ago, in this patch.
    - daily randomly ill get dc and if ill try to log in again i get dc again in a matter of minutes.
    - after few hours i can try to play again and it might happened again.
    -its happened to me in Ludi at pq and training spots.
    -win 10
    -only try with the IMG formats
    -reinstall and restart internet modem
     
    Last edited: Mar 2, 2023
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  6. Pastax3
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    Pastax3 Donator

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    Have the same issues… nothing changed
     
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  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As many players seem to be reporting the same issue, I would like to forward the issue to the Devs for further investigations

    However, the Devs would require more details of the reported issue (as per above) so that they can attempt replicating it

    As of now, I am not facing the reported issue, also unable to confirm if you guys are facing the same issue or completely different issues
     
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  8. wigglesb
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    wigglesb Well-Known Member

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    This ia exectly the same isue and I'll give a lil more details i gathered.

    It happened recently started about a week ago,
    It usally happens after several minutes of playing then when i get back to the game it happens almost instantly
    It does say that server conection is the isue and throws me to the loging screen.
    It happens at random times and at any ingame location
    I am using windows 10 and i tried img and wz.

    Tried updating windows 10, redownloading the game in the wz files i used img before, updated my nvidia drivers, restart pc, restart client, multi client (disconnects at the same time in all of them)
    I tried single client
    The game works slower in general gets slower and slower before dcing.
     
  9. wigglesb
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    wigglesb Well-Known Member

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    Also a few ppl in game told me they experiance it aswell mostly Israelis for some reason (i am israeli aswell)
    So my ISP is Unlimited+Hot Net 1gbit speed, no probloms with my internet in any other game nor any driver probloms with any other game. I got gtx 1660ti i7 4770k so pretty good pc juat a little old
     
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Are the rest of the players (in here) from Israel as well?

    Or other regions?
     
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  11. OldOwl
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    OldOwl Donator

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    I highly suspect that the reason for this connection loss for the Israeli players is due to HOT ISP.
    My ISP is different and I experience no issues, however, I always had bad experience with HOT ISP in terms of packet routing (inefficient as fk), access to some parts of internet is blocked and the provided by them networking equipment is very sus!
    Other players here as it seems, among the complainers, are enlisted in HOT company.

    Suggestion:
    1) Call HOT, ask for additional service called "Prioritized Routing" or as they call it "The Gaming package", costs additional 5-7$ a month but will resolve the issue.
    2) Call HOT and ultimate them with "Free gaming package" or bye bye!
    3) Choose Partner Fibre, nothing compares to their stability.
     
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  12. wigglesb
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    wigglesb Well-Known Member

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    I might try it but i am not sure if that is the problom sibce i've been using them for quite a long time
     
  13. OldOwl
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    OldOwl Donator

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    @wigglesb I agree with your statement, however sometimes they do internal routing updates as well as blocking some unwanted internet traffic, thus if they think that Royals is a bad connection they will block it.
    Just call them and ask for that "Gaming package" and try for a couple of days, you can always cancel.
     
  14. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If it's ISP specific issue, I can't help much then

    Saw a similar issue back in 2020, where Bezeq ISP players were affected by Fortnite (for some reason)
    And they had to call in
    https://royals.ms/forum/threads/massive-lag-and-dc-post-20-10-2020-patch.176167/

    Note: I am from Singapore, been gaming on Royals for these few days, didn't face any network issues such as lag or disconnection
     
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  15. wigglesb
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    wigglesb Well-Known Member

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    Seems to resolved it self just did a full ht run no probloms so i guess sudden blockage of the isp with the server or something
     
  16. Pastax3
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    Yep same here :)
     
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