Closed Got banned for no reason

All Your Character Names: RealHart, Hmmmmmmmmm
Last thing you did: Grinding at GhostShip6
Why do you think you got banned?: I have no idea
Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection
What GM banned you (optional):

Two accounts belong to me and my gf, it has been working well in the past few years. This is the only reason/misunderstanding I could imagine.

 

Hi Bacon, thanks for replying.
If you review the video, you can tell that I was sitting in front of the computer almost at all time.
Also, it is the first time I used the botting, which means it is not been used to one of the account. It is not fair to ban both of them.
Thanks

 

This was literally the first time using keyboard macro (for 2 hours), is it possible to lift the ban or make it not permanent?

 

My argument is to use rule No.5
Since I was using a macro called TinyTask instead of a real botting.

Moderate Infractions:
Punishment: First offense - 14 day ban, Second offense - Permanent ban.

1. Staff Impersonation - The act of expressing, implying, or otherwise stating that you or your actions are endorsed by MapleRoyals Staff, that you are a part of Staff when you are not, claiming privileges or rights by association to Staff, or misleading players to believe any of the above.
   
2. Solicitation - The act of advertising or soliciting any sort of commercial opportunities of any nature, including other private servers, chain letters, pyramid schemes, investment opportunities, or commercial advertising, or additionally providing access to any location that does the above. Please be aware that, in cases of severe abuse as per discretion of Staff, we reserve the right to respond with a permanent ban regardless of whether it is your first offense.
   
3. Information Harvesting (Stalking) - The act of collecting any information about the game or any individual associated with the game, including players, ownership, or any involved third-parties, without their expressed consent, and sharing or distributing this in any way or form within the official MapleRoyals venues.
   
4. Glitch Abuse - The act of exploiting any errors in game design or any features or bugs, documented or otherwise, that are not meant to be available in order to gain any sort of advantage over other players.
   
5. Robotic Play - The act of engaging in robotic or automatic play which allows your character to function without your presence or interaction. Please be aware that, in cases of severe abuse as per discretion of Staff, we reserve the right to respond with a permanent ban regardless of whether it is your first offense. See Appendix for more information.
   
6. Vote Abuse - The act of attempting to, or successfully, bypassing the restrictions of voting no more than once per day (UTC). Please be aware that, in cases of severe abuse as per discretion of Staff, we reserve the right to respond with a permanent ban regardless of if it is your first offense.
   
7. Scamming - The act of intentionally defrauding others during in-game transactions to gain any sort of advantage over other players
   
8. Handling real world trade goods - The act of orchestrating high value trades with suspicious individuals for large profits without doing your due diligence on their background.
   First offense also includes the removal of the goods or total of the equivalent value that was traded for. You will not get your original items back.