Dear Sir/Mdm, I am a player who had left MapleRoyals a long time back. I believe the last time I played was in 2014. Felt a wave of nostalgia recently while listening to some MapleStory music on Spotify. However, I noticed that my account was banned when I returned. I trust that I have not used any illegal software or abused any bugs before. Can you please check and unban my character? I may have gotten my character name wrong as well so I may need some help on that. I can provide any other information that you need. All Your Character Names: Carozen Last thing you did: I can't recall. It was a long time ago. Why do you think you got banned?: Maybe it's because I play on the same IP address as my brother who also got banned after trying to return to the game just today. Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection What GM banned you (optional):
Hello, Your account was hacked and was banned to prevent further damage. To recover this account, please reset your credentials here: https://royals.ms/controlpanel/login additional account recovery check out: https://royals.ms/forum/threads/lost-email-or-username.154999/ We recommend you use credentials unique to MapleRoyals only. Once you have done this, let us know and we will proceed with the account recovery.
I cannot, but I have sent this over to our admins to review. They will reply here when they are able.
