Closed Ban Appeal

Discussion in 'Ban Appeal' started by SsrPotato, Jul 12, 2023.

  1. SsrPotato
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    SsrPotato Member

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    ALL Your Character Names: SsrPotato, SpPotato, ArcherPotato, ShadowPotato, CenterialPotato(maybe this name, it's a mule for centerial storage)
    Last thing you did: SsrPotato buy power elixir

    Why do you think you got banned?: maybe vpn? it's rules setting for chrome, probably won't affect the game.
    Ban message when attempting to log in: 2023/07/12 ,04:00:00
    What GM banned you (optional): after login my account, enter the pin, a dialog show "you have been disconnected from this server. Please try again later". Via the forums I tried turning off the rest of the network adapters and the vpn, but that didn't work.
     
  2. SsrPotato
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    SsrPotato Member

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    Well, I tried to log into my account on a new computer B in another new network environment, and it was successful, but I can't confirm the reason for "you have been disconnected from login server" on the old computer.
    so
    1. Please help to confirm whether my account is banned mac?
    2. And how to solve the "you have been disconnected from login server" problem that still occurs
    after trying to close vpn && close proxy in network settings && disable irrelevant network adapter && ip reset
     
  3. Stephen
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    Stephen GM

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    Hello,

    What you are describing is a MAC Ban, and I can confirm that by checking. I'll need some clarification before we can proceed:

    - Is your computer used by anyone else besides you to play Royals?

    - Does the following IGN look familiar to you?

    xFayzon
     
  4. SsrPotato
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    SsrPotato Member

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    1. I can be sure that my computer is only used by me from the beginning to the end. From the first time I came into contact with royal [end of June 2022], it is this long-term used macbook pro and another brand new lenovo notebook [around 2023] From the end of April to the beginning of May, I logged into Royal with Lenovo]. But because it is a macbook, there is one thing that I care about. I have been using the official bootcamp provided by Apple to install dual systems and run windows to open the royal [This is a real system, not a virtual machine. Running a system], and last year and this year, I used bootcamp to reinstall win twice, but only the system was reinstalled, and the macbook did not have any changes or repairs. Nothing else concerns me.
    Another user of Lenovo has always been me, but as a work tool, I rarely use it to open the royale. It is limited to the previously mentioned April 2023 login for a period of time and a login attempt today, which is used to test whether it is mac ban.

    2. xFayzon,This id is not my account. In fact, it can be seen from ign that there is no ‘potato’ ending. After my own recollection, I confirmed that I have not had any intersection with it. In fact, except for leech, my gameplay is relatively autistic. And I rummaged through some of the screenshots saved this year and found no intersection with it. If you need to confirm, can you provide more information about it, such as the time I was in contact with it, etc.
    ty
     
  5. Stephen
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    Stephen GM

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    All right. Thank you for the information.

    I will have to pass this onto the Admins to follow up. Please wait for a response from them here.
     
  6. SsrPotato
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    SsrPotato Member

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    Regarding the first point, I need to add that I used a mobile hard disk as a boot disk during 2022.7. Never leased to anyone. And this solution was abandoned when I returned this time, it is not as stable as the original bootcamp. The above is what I saw from the creation time of the solid-state drive that I just found out. Sorry for the confident tone before.
     
  7. Tim
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    Tim Administrator

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    you should be able to connect again now, sorry for the inconvenience
     

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