All Your Character Names: i forgot my igns Last thing you did: i have been away for a few years now Why do you think you got banned?: i am unsure if i had violated any of the rules before can you please help me check Ban message when attempting to log in: this is an id that has been deleted or blocked from connection What GM banned you (optional):
Hello. It appears your account was hacked and banned to prevent further damage. We recommend changing all your credentials, if you have not already done so. You can go to the Control Panel and change them here: https://royals.ms/controlpanel/login We recommend using credentials unique to MapleRoyals only. You should also make a post in the Support Request forum here: https://royals.ms/forum/forums/support-requests.111/ In your request, please include the following information: All your character names (IGNs): The date of birth associated with your account (DD-MM-YYYY): The email addresses you think might be associated with your account: Your account username (Game Login ID): The last time you played*: *Please provide an estimation if unsure Do not post any of the above information on this thread, as this one is public. The Support Request Forum is private. Once all that is done, an Admin will be required for the next step. I will let them know of your request, but it will likely take some time before they get to it, as they always have a lot of tasks to take care of. You may play on your other accounts and create new ones in the meantime. Once you create the thread in the Support Request Forum, your account recovery will continue with the Admins on there. Good luck!
Once you've reset your credentials, yes. Our admins have to verify your information (GMs do not have access to that information).
