Solved [Solution Given] Can anyone help? Internal Exception error (screenshots)

Discussion in 'Closed' started by HollowStew, Nov 24, 2023.

  1. HollowStew
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    HollowStew Well-Known Member

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    I have been trying to run MapleRoyals the past 48 hours with no help. I am getting an internal error/the application was unable to start up correctly. I have tried exceptions, unblocked the address from my router but still no luck.
     

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    HollowStew, Nov 24, 2023
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you have a screenshot of the exceptions made for the Royals folder?
     
    Dave Deviluke, Nov 24, 2023
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  3. HollowStew
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    HollowStew Well-Known Member

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    Yeah those are below!
     

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    HollowStew, Nov 24, 2023
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    This issue only occur from this patch onwards?

    Also, have you tried doing a clean install?
    Un-install > restart PC > re-install
     
    Dave Deviluke, Nov 24, 2023
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  5. HollowStew
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    HollowStew Well-Known Member

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    I can try again but I have installed multiple times.
     
    HollowStew, Nov 24, 2023
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  6. Dave Deviluke
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    The clean install is meant to remove the older files before installing

    While installing multiple times is overriding the existing files (may still have old files remaining)
     
    Dave Deviluke, Nov 24, 2023
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  7. HollowStew
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    HollowStew Well-Known Member

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    I meant I have restarted my PC before installing, I have removed all files and have restarted as well but I will let you know here in 5 minutes
     
    HollowStew, Nov 24, 2023
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  8. HollowStew
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    Same error after reinstalling
     
    HollowStew, Nov 24, 2023
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  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Just to confirm, are you on Windows 11 or emulator (Mac OS)
     
    Dave Deviluke, Nov 24, 2023
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  10. HollowStew
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    HollowStew Well-Known Member

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    Windows 11 Home!
     
    HollowStew, Nov 24, 2023
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  11. HollowStew
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    HollowStew Well-Known Member

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    here are my specs as well.

    Device name DESKTOP-MIOK73B
    Processor AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz
    Installed RAM 16.0 GB
    System type 64-bit operating system, x64-based processor
    Pen and touch No pen or touch input is available for this display
     
    HollowStew, Nov 24, 2023
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  12. HollowStew
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    found the issue, (image attached) this needs to be turned off.
     

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    HollowStew, Nov 24, 2023
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  13. Dave Deviluke
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    I see, no wonder it only occurs for Windows 11

    It's off by default for Windows 10, but will be on by default for Windows 11

    Thanks for sharing the solution, may help other players in the future
     
    Dave Deviluke, Nov 25, 2023
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