Closed Can't login

Discussion in 'Ban Appeal' started by Blueberri, Nov 30, 2023.

  1. Blueberri
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    Blueberri Member

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    Gender:
    Female
    IGN:
    Bluberi
    All Your Character Names: Bluberi, BluuRae
    Last thing you did: Trained Cleric at Chronos
    Why do you think you got banned?: Voting. My friend and I applied to whitelist and I still got banned.
    Ban message when attempting to log in: "Trouble logging into the game?" after selecting character.
     
    Last edited: Nov 30, 2023
  2. Kenny
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    Kenny Donator

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    Hello your accounts are not banned but you are connecting from a banned IP address. Please restart your router, ask your ISP provider for a new IP, or get a private VPN!

    We recommend you use credentials unique to MapleRoyals only. Once you have done this, let us know and we will proceed with the account recovery.
     
  3. Blueberri
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    Blueberri Member

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    That doesn't make sense to me, as my friend living in my house can connect and play just fine.

    No worries, I don't need to play MapleRoyals. Thank you for your time.
     
  4. Kenny
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    Kenny Donator

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    Are you sure? Please reply here if you wish to troubleshoot further
     

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