Closed Inquiry about VPN and login issue (banned IP?)

Discussion in 'Ban Appeal' started by Reynolds, Feb 18, 2024.

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  1. Reynolds
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    Reynolds Member

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    ALL Your Character Names: Zerolingual, Vision30
    Last thing you did: login through Express VPN
    Why do you think you got banned?: Since my institution has blocked the Royal's server, I started to subscribe the Express VPN to play the Royal. However, I cannot access to the login server (after typing my PIN and passwords, I cannot go forward to the next step). Referring to the admin's other post about the same issue (https://royals.ms/forum/threads/do-not-use-public-vpn-services-for-mapleroyals.73925/), I thought that my situation needs to be reported through this Ban Appeal forum. Please refer to it.
    Ban message when attempting to log in: "You have been disconnected from the login server. Please try again later."
    What GM banned you (optional):
     
    Last edited: Feb 19, 2024
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. Bacon
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    Bacon GM

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    Hello. What Dave mentioned is correct. You are not banned, but have been assigned an invalid Mac Address (00-00-00-00-00-00). You will need to remove this faulty Mac Address to connect to the game.
     
  4. Reynolds
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    Reynolds Member

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    Thank you for replies. I will try the alternative this weekend.
     

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