Solved [Solution Given] Not able to join channels after pic via home network (ISP)

Discussion in 'Closed' started by svenyboy17, Nov 12, 2024.

  1. svenyboy17
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    svenyboy17 Member

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    Character Name: xSven

    Issue:
    Disconnected after entering pin with internet of regular home ISP.

    Date and time: 07:57am cet (my last login attempt)

    Details: It disconnects me if i connect via my home network / router.

    If I switch to a mobile hotspot, it works fine. This issue persists on other characters and new accounts.

    Is my public IP banned? (if so, please unban or state why)

    Error code: No error code
    [​IMG]

    Last thing i did: Walked in Ludi to show my 3yr old some toy-mouse mobs ;)
     
    Last edited by a moderator: Nov 21, 2024
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. svenyboy17
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    Thanks for your reply.

    I have checked the following steps:
    - Uninstalled any VPN and Anti virus software/service from my PC
    - Disabled all firewall and Dos settings in my Modem (Zyxel EX5601-T1)
    - Disabled protection on AdGuard Home (local DNS server)
    - Reboot Modem
    - Reboot PC

    Still no luck..
     

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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Did not see any other similar reports for past few days

    I am guessing maybe your ISP blocked Royals, I would recommend emailing them about it
     
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  5. svenyboy17
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    svenyboy17 Member

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    Ok, i got some more info. Turns out, when I connect via Wifi on the same PC to my AP that is on the same modem, it also connects flawlessly.

    So it apparently has to do something with my ethernet connection... Any Suggestions on what I could try?
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    It worked fine via cable (wired) all this time and only occurred recently?
     
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  7. svenyboy17
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    Well yes, it used to work with cabled internet, but I just came back after a year, so a lot of variables have changed since then to really tell what's specifically causing this issue.. (new modem, new ISP, fiber connection etc).

    I think it has to do something with port forwarding or a firewall within the modem..

    All that I now know is that via Wifi works via a router connected to the same modem, so that is a workaround i can manage.

    If you have any more tips, feel free to share them. If you need any more info, let me know.
     

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