Closed "Disconnected" when trying to log in

Discussion in 'Ban Appeal' started by McDix, Nov 14, 2024.

  1. McDix
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    McDix Member

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    All Your Character Names:

    BBLWizzy

    Last thing you did:

    Traveled from Ludi > NLC without teleports

    Why do you think you got banned?:

    Not sure.. I get the "You have been disconnected from the login server. Please try again later." message whenever I try to log in (after inputting the 6 digit pin). I log in a lot but end up not having time to play because adult life. Not sure if that's suspicious or anything, but I don't think I've done anything wrong. I only have one character, cleric. Just built up a lot of NX and was going to use it all.

    I might have played MapleRoyals in the past but I don't even remember the accounts or names. I'm starting new with this one this year.

    Ban message when attempting to log in:

    "You have been disconnected from the login server. Please try again later."

    What GM banned you (optional):
     
  2. McDix
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    McDix Member

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    Side note: Just looked at some other threads. Is the NX Voting rule actually every 24 hours on our personal clock? Or is it on the 24 hour clock of mapleroyals? Because if it's the former then my bad. I only voted whenever maple royals clock reseted, and that at times may have been right before and right after the clock resets.

    Also I have used a VPN on my personal laptop at my home connection, but don't recall if I ever played MapleRoyals on it. I haven't used one at all for a few months now.

    Update: I traveled to Europe from my home computer recently. May have voted on VPNs during my time there. If that is the problem, then I guess nothing can be done about it. Bummer.
     
    Last edited: Nov 15, 2024
  3. Stephen
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    Stephen GM

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    Hello,

    Your accounts are not banned due to any rule breaking. The "You have been disconnected from the Server. Please try again" commonly shows up with a MAC ban.

    Looking at your accounts and connections, that seems to be the issue. You currently have multiple MAC Addresses associated with your connection and one of them happens to be the Address 00-00-00-00-00-00, which is a fault MAC address and can't be used to access Mapleroyals. You will need to disable that faulty MAC addresses in order to connect to the game.
     
  4. McDix
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    McDix Member

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    Thanks so much Stephen, I'll work on that.
     
  5. McDix
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    McDix Member

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    Update for reference to anyone: Deleted NordVPN. It removed the "device" from my list of hardware mac addresses. That fixed the problem. Never played MapleRoyals on Nord, but I guess its MAC address being on my ipconfig still affects it.
     
    Last edited: Nov 18, 2024

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