Solved [Solution Given] Game crashes after PIC input, no error message

Discussion in 'Closed' started by RedVelvet, Dec 21, 2024.

  1. RedVelvet
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    RedVelvet Active Member

    Character Name:
    StarCrossed, BabySteps, DreamHigh

    Where are you having an issue(s):

    In-Game after character selection

    Date and Time when issue(s) occurred (GMT):

    Everytime I try to log in

    Details of the issue:

    After PIC input my game crashes and just closes by itself with no error message popping up.
    I don't use any VPN, nor I have NordVPN installed. I have Windows 10 Home.
    I have tried all possible actions I could find from other threads:
    -I have added MapleRoyals folder into exclusions
    -Disabled the PIC
    -Tried logging into not only my main account but also my mules accs.
    -Unplugged my router for 3 mins and plugged in again
    -Tried using my phone's hotspot connection to check if it was my internet issue
    -Uninstalled and re-installed the game like 5 times. Tried with both WZ and IMG files.
    -Snoozed my antivirus (I use Kaspersky)

    I have been able to log in last Sunday after 4 or 5 tries, and again been able to log in randomly 2 days ago iirc, but after switching accounts and trying to log back in, the game just crashes again continuously after every try. I have no idea why I am able to log in sometimes and sometimes not, but 98% of the times I am not able to log in.

    Ban appeal to confirm if my MAC is banned also posted but awaiting for any response:
    https://royals.ms/forum/threads/confirm-if-mac-banned.240774/


    What error code were you given(if any):

    No error code, the game just closes after character selection
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Seems like your issue was resolved (based on Ban Appeal)

    You may update here if it occurs again
     
    CreamGoddess likes this.
  3. RedVelvet
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    RedVelvet Active Member

    No, it was not solved at all, I still cannot log in. The ban appeal was only to confirm if I was MAC banned, but since I am not, then that means that was not the source of the problem. As I have mentioned, I have been able to log in randomly a couple of times, out of like 50 times I tried to enter the game. I have tried all the actions I mentioned in the post above but nothing works
     
  4. RedVelvet
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    RedVelvet Active Member

    Hello, can I get some help here? this issue is not solved
     
  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

  6. RedVelvet
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    RedVelvet Active Member

    Like I said, I have no idea why I was able to log in twice out of like 100 tries and that was like 2 weeks ago. I have been trying everyday to log in and my game keeps crashing after character selection always, I dont even know whats the problem anymore so I am asking for your help so maybe you can provide me some other tips I can try.
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

    But the situation you mentioned only occurs to Mac/Apple users, are you using a special or pirated Windows 10?
     
    CreamGoddess likes this.
  8. RedVelvet
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    RedVelvet Active Member

    No at all
     
  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

    Unable to find any threads similar to what you have mentioned

    For the Kaspersky you are using, is it a free version?
     
    CreamGoddess likes this.

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