If you think you might be banned, then put in a ban appeal so that we can check. https://royals.ms/forum/forums/ban-appeal.8/ That said, if you haven't done anything wrong, then there's a good chance that this is just a technical issue. Getting Royals to work on a Mac is really difficult
I experience this on my MacBook quite often, the client is very sensitive which really sucks as launching one instance takes forever T_T What I found works for me is a mix of clicking with my mouse & pressing enter on my keyboard. FYI I'm using CrossOver, and the sequence of pressing below has worked for me 99% of the time. Enter your password > Press Enter on your keyboard > Mouse click Scania > Mouse click a channel > Mouse click on your character (not the "Select Character" on the right) > Enter your PIC > Mouse click the "OK" Good luck!