Closed cashshop issue

Discussion in 'Closed' started by 088, Apr 12, 2025.

  1. 088
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    088 Active Member

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    Problem: can't going to cashshop
    Details: (Explain what happened as clearly as possible, including information you think might be relevant. If you have lost items, please list them here, with screenshots if possible.)

    i can't going to cashshop , black screen , but same account others character no problem .


    upload_2025-4-13_2-57-5.png
     
    088, Apr 12, 2025
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Have you tried a clean install to ensure the game files are not corrupted?

    Delete old files > restart PC > reinstall
     
    Dave Deviluke, Apr 12, 2025
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  3. 088
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    088 Active Member

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    i did
    1.Delete old files
    2. restart PC
    3. reinstall

    but still can't
     
    088, Apr 13, 2025
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  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If it only affects 1 character, it might be due to a specific NX or RP item

    Do you remember what NX or RP item you recently purchased on that character?
     
    Dave Deviluke, Apr 13, 2025
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  5. 088
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    088 Active Member

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    i trans my pet for other character
     
    088, Apr 13, 2025
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  6. Jimbo
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    Jimbo Donator

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    so just had the same issue to my friend Tofu2. it started happening after the barlog pq, , I found that removing the shoulder pad and then going cash shop does work.
     
    Last edited: Apr 13, 2025
    Jimbo, Apr 13, 2025
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  7. 088
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    088 Active Member

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    i equiped shoulder too
     
    088, Apr 13, 2025
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    This has been forwarded to the Devs for confirmation

    For the time being, please avoid entering Cash Shop with the shoulderpad equipped
     
    Dave Deviluke, Apr 13, 2025
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  9. 088
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    088 Active Member

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    got it
     
    088, Apr 13, 2025
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  10. Matt
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    Matt Administrator

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    The issue has been fixed and you should no longer crash when entering the Cash Shop with shoulder equipped. Thank you for reporting!
     
    Matt, Apr 13, 2025
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    Jimbo likes this.

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