ALL Your Character Names: no characters, just created account and got this message Last thing you did: dont know Why do you think you got banned?: don't know. Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection. What GM banned you (optional): i don't know.
Thanks for responding. I've located your account and can confirm that you are not banned. This is definitely a strange situation as the IP address you're connecting with is fine as well. A few things you could try from your side: Closing the client, opening a new one and trying again Ensuring that your firewalls and antiviruses have whitelisted MapleRoyals Disabling and uninstalling VPN services (this one's a big culprit) Restarting your computer Trying a different internet connection eg. your current internet vs. phone hotspot Creating another account and seeing if one lets you in and the other doesn't Ensuring that your email address is verified before attempting to reconnect to MapleRoyals
Hi Foxy Closing the client, opening a new one and trying again - Doesnt work Ensuring that your firewalls and antiviruses have whitelisted MapleRoyals - Doesnt work Disabling and uninstalling VPN services (this one's a big culprit) - Doesnt work Restarting your computer - Doesnt work Trying a different internet connection eg. your current internet vs. phone hotspot Creating another account and seeing if one lets you in and the other doesn't - Doesnt work Ensuring that your email address is verified before attempting to reconnect to MapleRoyals - Doesnt work
hi Foxy Seems like only using my phone hotspot works. is there any way to fix the internet connection ?
Perhaps try restarting your router to obtain a new IP address to see if that works. Worst case, you might need to talk to your Internet Service Provider (ISP) to see what's happening as your internet vs hot spot has different outcomes for getting you into the game. From the game side, there are no actions we can take to assist with ISP issues. Fingers crossed a solution can be found through your ISP!
