Closed Cannot get past character selection screen - MAC ban on account.

Discussion in 'Closed' started by PeterXD, Sep 9, 2025.

  1. PeterXD
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    PeterXD Member

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    Additional Information: I have not logged into the game since 2021 and everytime I reach the character select screen, the game automatically logs off. I do not have any VPN enabled either.
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    What VPNs do you have installed?
     
  3. PeterXD
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    PeterXD Member

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    No VPN installed. I only brought it up because some have suggested disabling it will allow the game to run.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If so, please submit a Ban Appeal so that GMs can confirm if you are banned
    https://royals.ms/forum/forums/ban-appeal.8/

    Note: it would be a technical issue if you are not banned for sure
     
  5. PeterXD
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Hello, as confirmed by 1 of the GMs, you have an invalid MAC address (00-00-00-00-00-00) on your PC
    https://royals.ms/forum/threads/ban-appeal.249611/#post-1560583

    Usually this is caused by VPN being active/installed on the PC, including the ones for school/work (not something to occur naturally)

    Example of VPNs that would cause this issue
    • NordVPN
    • ExpressVPN
    • Proton VPN
    • SurfShark VPN
    • CyberGhost VPN
    If you have double-checked and confirmed your PC don't have these VPNs, you may wish to review this portion of FAQ (Q: Crashing as soon as I enter my PIC?)
    https://royals.ms/forum/threads/read-first-making-a-thread-in-character-issues.195221/

    Note: please be careful when adjusting your network adapters, may affect your school/work VPN if you have any
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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