On Thursday, September 11, 2025 at 02:26 server time, 3/12 members of my VL expedition simultaneously disconnected: Mires (me) Kishou Haetae (@Comediante) Discord voice chat was not interrupted. Several other members mentioned that they lagged at the time of the mass disconnection, but did not disconnect. The run failed as a result of the mass disconnection. Recently, I have been experiencing disconnections every few hours. Please look into this; there are several similar incidents. Thanks!
Legends experienced a similar drop - as stated before, it's likely due to their hosting service (OVH) throttling certain traffic too hard. Not much they can do about it besides swapping hosting services, which is not a viable solution. Drop was 1494 -> 1334 if you're wondering about full magnitude, with the 1-minute ledge being at 1458. Legends went 1208 (or 1203) -> 1173
Not sure if staff have released an official statement, just investigation from people who know about these sorts of things. Like, who know a lot.
We did not made an official statement as regional lag can occur more frequent than server lag (affecting everyone) It's difficult for us to address regional lag issues as we (the Staff) may not be from the region to confirm the stability For example, I am from Singapore, using ISP of MyRepublic but was able to confirm fellow Singapore users that are using SingTel lag due to ISP issue due to other ISP not facing such a severe lag
We're dropping 7-9% of the players online. If this helps. Edit: I only started tracking this data 00:00:30 on 9/9. Edit 2: My logic only caught 02:26:00-02:26:15 since that hit over 5% within a 15 second range, and didn't capture the full top & bottom. Attached 2 more images from slightly before and after. It's actually like 10.7% of the server. Edit 3: I don't track MapleLegends to compare.
I'd like to add another 'voice', as this is getting a bit too difficult. I had 2 VL runs that failed this week, and 1 run that passed but still with dc's - sunday 02:00 AM server time, monday 02:00 AM server time, tuesday 02:00 AM server time. Sunday run - 5x disconnects from different places. Monday run - 3x disconnects from different places. Tuesday run - 2x disconnects from different places. I personally disconnected last week from a VL run in the middle of the run, and the last time i ever got a dc or crashed was back when that russian hacker attacked the server. We all have updated IMG clients, and all of us on discord were stable and still in the call, maybe one of the ppl got legitimately dc'd due to internet issues, but the other 9 disconnects were not an ISP issue. I think it's beyond a regional thing. if EU / NA / AS players are getting dc'd, and even here in Israel, is it really just a regional thing at this point? I also randomly dc'd from CWK a couple days ago on cc9 while playing my buccaneer, and I had no internet problem whatsoever as everything worked perfectly.
not sure you agree, but it seems unlikely to be regional: i'm from the US and one of the other players who disconnected is from Brazil
If the server is facing issues, all of the players would lag Even in Asia, only some players from Asia are lagging Unless you are saying the entire EU + NA + Asia are lagging
That does not necessarily prove the lag is not regional. For example, you mentioned being in the US while another player was in Brazil. Did both of you lag and disconnect at the exact same time? If so, that would point to a shared issue. However, if you only lagged in the morning while the Brazil player lagged throughout the entire day, then I would not consider those to be the same problem. This is just an example to show how players from different regions may experience lag, but the causes are not always identical. Staff are monitoring the situation, but so far nothing conclusive has been found. If you are confident that everyone is experiencing the exact same type of lag at the same time, feel free to share more details, as that information helps us investigate. For context, I have also tried explaining this to another player (from Vietnam) who reported lagging the entire day, while a Singapore player only lagged around 10 PM. Even though both players had lag, the timing and duration were not the same, so they were unlikely caused by the same issue.
Some others claimed they lagged a bit during some of the DCs. Not to be snarky or smth like that but - you have multiple people with different internet providers from different parts of the world claiming there's an issue. Don't you think that maybe there's an issue? It's not 24/7, but it occurs too much lately.
Yes, of course there is an issue. But suggesting that the problem lies with the Royals server host without providing any concrete details does not help the investigation. Simply saying “many people are lagging” only tells us that lag exists, not where it is coming from or how it can be addressed. As Staff, I cannot just irresponsibly declare “yes, it must be the server’s fault” and simply pass the problem to the Developers. The Developers are already aware of the situation, and I have been trying to collect information to identify a pattern in the disconnections. At this point, the only thing I can confirm is that the lag affects some players, not all. There are also rumors that the disconnections may be related to OVH filtering, but I cannot confirm this unless OVH themselves release an official statement.
Well, then if you can't use any of what I said (dates, hours, amount of players disconnecting, players from at least 2 different regions) then that's all I can do as an average player. If it helps, I had more disconnections / heard about disconnections in cc1 fm, cc9, cc15. I hope the problem can be located and fixed. Thanks for responding and helping pass valuable information to the devs.
i appreciate your reply, but i don't follow your logic as stated in my original message, all 3 affected players disconnected simultaneously. additionally, the data shared by @Sylafia indicates that 160 clients disconnected at the same time, over a period of roughly 1 minute. please check these posts again unless you are suggesting that the issue uniquely effects all of the regions corresponding to the 160 disconnected clients (at least 2 of which are different, being the US and Brazil), this does actually prove that the issue isn't regional
I am not sure what kind of answer you are expecting from me, cause Sylafia also mentioned Legends faced a similar drop
i'm just reporting this technical issue, not expecting you to provide a solution. you had said: based on my original report and the data shown above, i am confident this is not a regional issue. not sure what else i can provide as a player. please forward this to those who are investigating the issue
There's nothing for me to forward You only said this is not a regional issue, but did not provide relevant details such as the country/region + ISP of the affected players
@Crags I think there's a miscommunication here. You're saying there's an issue and devs are aware of the issue. Dave doesn't have a fix and there's nothing more he can do except say "Stuff is still broken devs" which is what Dave's been doing. That's basically what's happening without data there really isn't much to add. I gave some time stamps to help, maybe this will help give logs OVH can look at or admin can look at to see if it reflects anywhere on their side from OVH to tell them more, but there's nothing more we can really do on our side as players. The problem is intermittent issues are hard to find and with 3-4 moving pieces all blaming each other instead of being able to solve it (And each only having a 1/4 chance of it being them) it's everyone in tech's worst nightmare. It won't be an easy fix. Unfortunately Dave can't just reply "Yep that sucks we're aware" 20 times in a row, and is trying to get you to understand the point that without data complaining doesn't do much except saying "yep still an issue"
Hello and good morning, I have friends and acquaintances in my Guild and in my buddies from my different mules with which I farm and they also disconnect at the same time as me and my three mule wizards, they ask me dc? Yes dc, you too and that is even though we are from different regions, in my case Ecuador, some from Peru, Br and the USA!
they weren't asked for. my details: country: USA ISP: Verizon feel free to collect from other players experiencing this issue. i won't be doing that thanks for your perspective. prior to the creation of this thread, there has been seemingly no communication from Staff about this issue, which has persisted for weeks. implicit in Dave's initial reply is the assertion that it's due to regional lag associated with individual ISPs, and the remainder of his responses continue to refute/dismiss input from players (whether useful or not). this is frustrating, as is reducing the entire conversation above to "complaining"
