Open Cannot enter the game after creating a character – possible MAC ban on account

Issue: Cannot enter the game after creating a character – possible MAC ban on account
Character Name: chefclean

Additional Information:
Hi there, this is my first time playing MapleRoyals.
I’m from Taiwan, and recently many private servers here have been taken down by the official publisher. I was hoping to find a long-term and stable server where I can continue my adventure without having to start over again every time.

I originally posted my issue in the Technical Help section,
but user DaveDeviluke kindly suggested that I might get a better answer here in the Ban Appeal section.

My issue is that I can log in successfully and create a character,
but the moment I try to enter the game, an error message pops up and the client closes immediately.
I’ve already followed the troubleshooting guide: I reinstalled the game, rebooted my modem, updated my drivers, and confirmed that I don’t have any VPNs installed.

I’m using a Windows system, and I live alone in a rented room in a new city, so the internet connection and device are used only by me.
This computer was purchased second-hand, and I’m not sure if that’s relevant — maybe the previous owner’s setup or history could be affecting my ability to log in.

I read that some login issues might be related to MAC bans,
so I’m wondering if that could be the case here.
If the previous owner ever used third-party tools or hacks, maybe that’s what’s causing this issue?

I’ve never been banned before, and this is truly my first time playing on MapleRoyals.
I just want to understand the situation clearly and check if there’s anything I can do to fix it.

I’m using ChatGPT to help me translate and write this post,
so if there’s anything strange or unclear in my message, please let me know — I’ll gladly fix it.

Thank you very much for your time and understanding.
I really hope to be able to join and enjoy the game soon!

 

Hi, thank you for replying.
I understand what you’re saying, but I believe there might be a misunderstanding.
This is truly my first time playing MapleRoyals — I only started recently, and I’ve never had any previous accounts or bans before.

As I mentioned earlier, the computer I’m using was purchased second-hand,
so it’s possible that the previous owner might have been involved with the game in the past.
I live alone in a rented room, and I’m the only one using this internet connection and device.

Could you please let me know how I can prove that I’m a completely new player?
I’m willing to cooperate fully or provide any information needed to verify that I’m not related to any previous banned player.

Thank you for taking the time to read my message and for your patience.
I really appreciate your understanding and would love to have a fair chance to start fresh in MapleRoyals.

 

Hi again,
Sorry to bother, but I just wanted to kindly follow up on my appeal.
It’s been a day since I posted, and I’m still really hoping to hear back from a GM.
I completely understand that you might be busy, but I’d really appreciate any update whenever possible.

I also want to emphasize that I’m fully willing to cooperate with any kind of identity verification or investigation to prove that I’m a completely new player.
I truly want to make sure everything is clear and fair, and I’ll provide any information needed.

I’m very eager to play MapleRoyals properly and start my adventure soon.
Thank you so much for your time and understanding!