Closed New account blocked – possible automatic ban

Discussion in 'Ban Appeal' started by daniel890, Jan 5, 2026.

  1. daniel890
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    daniel890 Member

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    Hello,


    I created a new account recently and successfully verified my email.

    However, I am unable to log in to the game and receive an error immediately.


    I have never played MapleRoyals before and did not use any third-party software, VPN, hacks, or modifications.

    I believe this may be an automatic block or false positive.


    I have already tried reinstalling the client, updating Windows, and disabling antivirus/firewall, but the issue remains.


    I would appreciate it if you could please review my account and assist in unlocking it if possible.


    Thank you very much for your time,

    Daniel
     
    daniel890, Jan 5, 2026
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  2. Foxy
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    Foxy GM

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    Hi there.

    I'm going to Direct Message (DM) you for additional information.
     
    Foxy, Jan 5, 2026
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  3. Foxy
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    Foxy GM

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    Thanks for responding to DMs.

    Can you please double check and confirm if this is your first time on MapleRoyals?
     
    Foxy, Jan 5, 2026
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  4. daniel890
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    daniel890 Member

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    Hi,

    Yes, I can confirm this is my first time on MapleRoyals.

    I created my account recently and have never played on this server before.

    Thanks.
     
    daniel890, Jan 5, 2026
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  5. daniel890
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    daniel890 Member

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    Hi , just following up on our conversation.
    I wanted to check if there's anything else you need from me to proceed with activating my account.

    Thanks a lot for your help
     
    daniel890, Jan 5, 2026
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  6. Foxy
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    Foxy GM

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    It looks like there are no issues with your account but the IP address you're attempting to connect with is banned.

    Please restart your router to obtain a new IP address to connect to MapleRoyals with.

    If that doesn't work, you may want to contact your Internet Service Provider (ISP) regarding this.
     
    Foxy, Jan 5, 2026
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