Urgent Bug: My account Cannot Login (GM help)

Discussion in 'Technical Help' started by rachelcyh, Jan 19, 2026 at 7:37 AM.

  1. rachelcyh
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    rachelcyh Member

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    Hi GMs,

    When i login to mapleRoyal, it tells me that account was not found. please help! its the same account i used here for forums.

    Id : rachelcyh
     

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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Forum account are not linked to game account

    Please register for a game account first

    Also, since you have revealed this ID, please don't use the same ID for the game account too
     
  3. rachelcyh
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    rachelcyh Member

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    I'm Sorry for the confusion! the thing is this. my wife, (rachelcyh) is beside me RN and she is asking me to ask the GMs for help. so i'm using my forum account to ask for help. then later i tried logging into her account from the forums to check wether is it because im in my account thats why i couldnt login and there's a bug. so now i'm in her account on the forums tryin to ask you (gm dave) how to solve the problem. thats why there are 2 accounts texting u on the forums. i know its confusing and if u want proof that we are really 2 people playing i can prove to you with any means u need to confirm.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Please don't share account regardless of whether it's for game or forum accounts

    Would appreciate it if you guys could update the login info and not share with each other

    Note: sharing login info would risk getting ban for account sharing
     
  5. rachelcyh
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    rachelcyh Member

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    sorry we will take note of that. ^_^'
     
  6. rachelcyh
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    rachelcyh Member

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    (Would appreciate it if you guys could update the login info and share with each other)
    how do we update login info and share with each other. what do you mean. sorry. dont understand what you mean.
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I meant update your login info (password, PIC, PIN), and do not share with each other

    The same applies to the forum account
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  9. rachelcyh
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    rachelcyh Member

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    understood! let me try if the bug still applies. because we were just playing last night only. she couldnt login today.
     
  10. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    I already told you guys to stop sharing forum account, and you are still responding on her behalf

    Please let her login the game personally, and she can update here if still facing login issues
     
  11. Heidi
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    Heidi GM

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    Log off her forum account, and do not access it again. If you do continue to post on it, then we will have no option but to ban it.
     
  12. jevhuehue
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    i've told her to contact you personally in this thread using her own account. thank you.
     

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