Closed Ban Appeal

ALL Your Character Names: TaiwanHao, HaoStorage1, Bochan, HaoHaoTW
Last thing you did: At the time my account was suspended, I was in a party fighting Scarlion. The purpose of the run was to help my mule obtain scarhelm.
Why do you think you got banned?: I don't know.
Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection.
What GM banned you (optional): I don't know.

 

Hello,

Thank you for your reply.

I would like to respectfully request clarification regarding the permanent ban for macrobotting.

At the time of suspension, I was in a party fighting Scarlion together with my family members. Each of us was using our own individual accounts, and we also brought in mule characters to help obtain scarhelm. Shortly after this run, all of our accounts were permanently banned.

Could you please confirm whether the ban was triggered during the Scarlion run?

If so, we believe this may have been a false detection. We were physically present and actively playing the game ourselves, not using any macro software or automation tools.

Since multiple accounts were playing together under the same household network, we are concerned that this may have been misinterpreted as macrobotting.

We are willing to cooperate fully with any investigation and provide any additional information necessary.

We sincerely request a manual review of our accounts.

Thank you for your time and consideration.

 

Thank you for your response.

I would like to further clarify the situation regarding the bans.

From your previous message, you mentioned that the macrobotting detection occurred during a self-leeching session at Ulu Estate II.

Could you please confirm whether the permanent bans on our main accounts and mule accounts were issued because our characters joined a party during that session?

Additionally, we would like to understand whether all associated accounts within our household were considered part of the same case and therefore received the same permanent penalty.

We are simply trying to better understand the scope of the decision.

Thank you for your time and clarification.

 

Below are all IGNs personally owned and operated by me:

The following IGNs are in the same household but are not owned or controlled by me:
TaiwanHao, HaoBS, BuccHao

Brother: YuyuTW, LeoGaia(mule)

Father: LongBar, LongBarTW(mule)

Mother: FarrahTW, HSIAOFANG(mule)


Each of us uses our own device and manages our accounts independently, although we share the same household internet connection.

We understand that accounts within the same household may appear related due to shared IP activity, but they are operated by separate
individuals.

 

Thank you for your response.

I provided my family members’ IGNs earlier because a previous GM requested a full list of all accounts within the same household for clarification purposes.

I understand that each individual must submit their own appeal regarding their respective bans. I will inform my family members so they can submit their own appeals if they wish to proceed.

Thank you for the clarification.