Closed Unable to login as a new player, dc after pic

Discussion in 'Ban Appeal' started by Naisicle, Apr 26, 2026.

  1. Naisicle
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    Naisicle Member

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    ALL Your Character Names: Petplay
    Last thing you did: Download the game, make a pin, make a character, make a pic
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    Hello, I just finished downloading the game.
    I'm a completely new player and I just created my account today.
    The game crashes after I enter my pic.
    I don't have a VPN and I've added the folder and the launcher to the allowed applications.
    I've also tried running the game as admin, and restarting my pc.
    The pc is built by me and is not a hand me down.
    The only message I get when the game closes is "You have been disconnected from the login server. Please try again later".
     
  2. Heidi
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    Heidi GM

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    Did you also attempt to play with IGN 'Meowliness' a couple of months ago, but could not get it to work?
     
  3. Naisicle
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    Naisicle Member

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    My friend tried to log into my pc with the ign name "Meowliness" to see if it would have the same issue and it wouldn't let us past entering pic.
    It would close the game with the message
    "You have been disconnected from the login server. Please try again later".
     
  4. Heidi
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    Heidi GM

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    It looks like you do have a VPN activated, as there are some strange settings on your network adapter.
     
  5. Naisicle
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    Naisicle Member

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    How do I check what VPN it is? I've never used one before.
    I don't manage my network settings, I can ask my brother about it?
     
  6. Heidi
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    Heidi GM

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    Possibly NordVPN is installed, as you are displaying an invalid MAC address at our end (all 0's). This wouldn't happen by default, either a VPN has done it, or the settings have been modified on your computer.
     
  7. Naisicle
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    Naisicle Member

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    I had no idea how to check for the VPN but my brother helped me with it.
    It seems to be the issue. Thank you for your help!
    As for the strange network settings, he says that its for the wifi.
     

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