failed to find proper screen mode

Discussion in 'Closed' started by Chamanda, Aug 15, 2015.

  1. Chamanda
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    Chamanda Well-Known Member

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    My friend is downloading the client for the first time on a computer, and he keeps getting this message: "failed to find proper screen mode" What should he do? Thanks!
     
    Chamanda, Aug 15, 2015
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  2. Andreas
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    Andreas Donator

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    Try changing compatibility.
    Right click the client > properties > compatibility tab > choose run in compatibility for > select windows 98/Windows ME
    The client is the mapleroyals.exe

    * Try changing your screen resolution.
    * Run the setup inside the MapleRoyals folder.

    What type of screen is he using to play? a TV, monitor?
    Is it connected through HDMI, VGA etc..?
     
    Andreas, Aug 16, 2015
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  3. Chamanda
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    Chamanda Well-Known Member

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    We tried all of those things and none of them worked. He is using an hp notebook laptop.
     
    Chamanda, Aug 16, 2015
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  4. Chamanda
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    Chamanda Well-Known Member

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    Also, when we try to do the setup in the royals folder, it says to install direct x, but he already did.
     
    Chamanda, Aug 16, 2015
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  5. Andreas
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    Andreas Donator

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    What version is the DirectX?
     
    Andreas, Aug 16, 2015
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  6. Chamanda
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    Chamanda Well-Known Member

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    Directx 10 I think. There is a new error message now when we try to open the royals client:
     

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    Chamanda, Aug 16, 2015
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  7. Andreas
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    Disabling hardware acceleration might work.
    Update your graphic cards driver.

    That's the same error.
     
    Andreas, Aug 16, 2015
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  8. Rob
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    Keep doing this, using different compatibility modes, until it works.
     
    Rob, Aug 16, 2015
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  9. Physicx
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    Physicx Member

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    I have the same problem and ive tried all the different compatibility modes still doesnt work. i really wanna play!! someone help!
     
    Physicx, Aug 16, 2015
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  10. Chamanda
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    Chamanda Well-Known Member

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    Also, forgot to mention that it is Windows 10. Will that make a difference?
     
    Chamanda, Aug 17, 2015
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