Trouble logging in from another device.

Trying to log in from my laptop and unable to have any success.

• Able to get to character screen
• Choose my character
• Choose channel
• Client closes
• No error code

Any help? Please. Thanks.

• I have the compatibility settings to the recommended settings and checked.
• Windows 10
• This problem persists before the server went down (performance improvement)

 

I'm guessing you dc when choosing character, the normal issue would be you are a mac banned.
Have you been able to play on the laptop before without any issues? and have you made any changes to it around the time the problem started?

 

When I first started this server I played on the laptop. Then I played on my pc ever since the first day. About 4 days in this server. 1 day was on laptop the next 3 was pc. I'm in bed and tried to login and this happens on the laptop now. I haven't done anything to the laptop since day 1.

 

If you could PM John with your MAC address from the computer you are having the trouble with, a short description of your problem
and a link to this thread, he can check if there is anything he can see that would cause this.

Staff list http://royals.ms/forum/members/?type=staff

 

John checked your mac address you provided and that one was not banned, the problem must be on your end.

• Make sure you have the latest setup installed
• Security settings disabled
• No VPN programs running, Hamachi, Microsoft loopback adapter and HotSpot shield needs to be disabled.

 

Yeah I have checked. I'm just going to reinstall and see if it works or not.

 

So, after I restinalled I was able to play and get in game. After shutting down my laptop and turning it back on to play on the laptop the problem returns. So will I have to reinstall the game every time i want to play on my laptop?

 

Do you have any security programs that start with your computer?
There is something with your computer, that's not normal.

 

I have avast antivurs and the stock firewall with every computer. With avast, I have made an exception for MapleRoyals. My stock firewall is off period. I sometimes am able to play in game. Sometimes it wont let me in game after i select channel. I will have to try multiple times before I can actually get in game with the laptop.

 

• Have you tried disable avast if that makes any difference?
• Uninstall the game in the control panel then delete the folder and reinstall, might help.