Closed High damage ban

Discussion in 'Ban Appeal' started by FernandoGB, Dec 12, 2015.

  1. Katsuruka
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    Katsuruka Donator

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    We're investigating this, but it might take a while before we can give a clear answer - sorry.
     
  2. FernandoGB
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    FernandoGB Well-Known Member

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    Okay thank you =)
     
  3. FernandoGB
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    FernandoGB Well-Known Member

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    Oh by the way, Can I still vote while you investigate? thnx
     
  4. John
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    Yes, you can vote.
     
  5. FernandoGB
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    FernandoGB Well-Known Member

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    thankyou
     
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  6. Katsuruka
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    OK, I think this is the best thing we can do:

    Please uninstall the game, making sure to save any screenshots you want to keep, and make sure to manually remove any folders/icons left after uninstalling.

    When you've done that, please redownload the setup, and temporarily disable your Anti-virus and firewall if necessary until the download and installation are complete. Check your game files to make sure that you don't have more than one .tmp file in your MapleRoyals folder. If you do, try uninstalling and reinstalling again. When you've done this, make sure to add the whole Mapleroyals folder as an exception in your Anti-virus program. (If you're not sure how to do this, please make a post in technical help, telling people which anti-virus you're using and asking for advice on how to add the folder as an exception. Then re-enable your anti-virus and firewall, and test that the game works, even though you won't be able to login yet.

    When you've done this, please post a screenshot of your game files here so that we can see that they look OK. If they do, we can then unban you, BUT if you get another high damage autoban with damage that cannot be done legitimately, you will not be unbanned a second time.
     
  7. FernandoGB
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    FernandoGB Well-Known Member

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    I get it, thnx!! I will do it =) =) =). But something worries me still... What happen if it occurs again with rush skill? I'm relatively new in this server (I created the account 6 months ago but I only played for 2-3 months) but I have been on several servers where the rush skill always get glitched (It seems that rush glitches are common on servers) and they recommend not to use it.

    Don't u have many reports about rush skill? Or am I just an isolated case? Thanks
     
  8. FernandoGB
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    FernandoGB Well-Known Member

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    Just redownloaded and reinstaled... I didn't get the error, but it seems the same folder:

    [​IMG]
    [​IMG]
    [​IMG]
     
  9. Katsuruka
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    OK, those files look fine now! I've unbanned you.
     
  10. FernandoGB
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    FernandoGB Well-Known Member

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    Thankyou :3 anyway if u can answer my questions from the reply before please
     
  11. Katsuruka
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    I'm not aware of any reports about Rush.
     
  12. FernandoGB
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    FernandoGB Well-Known Member

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    Okay thankyou then =)
     
  13. FernandoGB
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    FernandoGB Well-Known Member

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    Hey, how u can remember, I have two PCs... I reinstaled the game but when the SC started, the error message appeared:

    [​IMG]
    Can you check my files please?

    [​IMG]

    [​IMG]
     
  14. Katsuruka
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    That all looks fine to me! =)
     
  15. FernandoGB
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    FernandoGB Well-Known Member

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    thanks again
     

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