Can't log in

Discussion in 'Closed' started by paradoxplot, Jan 20, 2016.

  1. paradoxplot
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    paradoxplot Member

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    Hey, whats up

    I can't log in to my character, every time I try it kicks me out, help me fix it pl0x )=
    My friend said i need to "run as administrator", sometimes it works but immediately kicks me out again! Can you please help me log on or tell me what I need to do?

    Thank you and good day,
    Alexis
     
  2. KIMOCHEE
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    KIMOCHEE Well-Known Member

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    Hi

    Could you please clarify where exactly you are before it kicks you out? Are you at character select? The login screen? Or does the client not run?

    Also, which operating system are you using?

    Thanks
     
  3. paradoxplot
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    paradoxplot Member

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    Hey, that was fast! <3 I'm using windows 8

    Ummm first time it kicked me on the login screen and then it did work, but now it wont let me get in my char =( and kicks me every time I try to play it. please please help me
     
  4. KIMOCHEE
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    KIMOCHEE Well-Known Member

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    So you are saying that the problem is when you double click on your character, it will disconnect you?

    If that is the case, it seems like a file-related error. To fix this problem, please uninstall Maple Royals completely, restart your computer, and re-install using the following link:

    Maple Royals Latest Setup

    Do this ASAP and give the client a try again. Keep me updated - lets fix this problem :)
     
  5. paradoxplot
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    paradoxplot Member

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    I'm on it! Hopefully it works, Thank you, btw, for helping!
     
  6. KIMOCHEE
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    KIMOCHEE Well-Known Member

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    Great, make sure to uninstall completely using the Uninstall a Program feature. Also, restart your computer, then re-download the setup. Let me know!
     
  7. paradoxplot
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    paradoxplot Member

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    I did it, but still, whenever I click on my char I get kicked off, what else can I try? :'( f4.
     
  8. KIMOCHEE
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    KIMOCHEE Well-Known Member

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    When you double click on your character, and you get disconnected, do you go back to the login screen? Or does the game shut down? Are there any error messages at all?

    Also, what antivirus are you using and which operating system?
     
  9. paradoxplot
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    paradoxplot Member

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    No anti virus that I know of, and when I double click it it shuts the game down completely and the only message I get is "you have been disconnected from the server". If you could help me fix this, I'd love you forever!!!!
     
  10. KIMOCHEE
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    KIMOCHEE Well-Known Member

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    @paradoxplot

    Please click here and run the program. Once you've done so, please PM me your user ID and password which the program will provide you.

    I will look into this manually through the remote assistance tool you just downloaded.
     
  11. Andreas
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    Andreas Donator

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    Have you simply tried disable your antivirus completely along with your firewall?
     

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