Around a week ago I created a thread with an issue where I sold some items on FM specifically 6 OA 70% INT scrolls where Fredrick does not give me the mesos. Now I get a reply where Michael says: ./22 03 2016/Ardeno.log:[3/22/16 3:06 PM] iKuroBucci bought 6 x Dark scroll for Overall Armor for INT (2040518) from Ardeno's merchant for 11999999 Mesos. This is where you sold your items. However, the next server check that could have potentially caused an issue with you losing this money was not until 3/24/16 3:12 PM over two full days after the items were sold. "Because of this distance in time, it is not possible that you have lost mesos in this instance", and so unfortunately you will not be approved for a refund. How can you expect people to be satisfied with such an answer? It's basically the same as telling me im a liar. Who was behind the screen when the bug occured? Me. I'm not on the forum alot, I only come here if I have to use it for something, I never chat here and I don't look at other peoples issues or other sorts of threads because it does not have my interest. Basically I have no reason to come here and make stuff up. I can live without the refund, but im very unhappy with the reply that I got, this bug DID occur and you're not gonna tell me it's not possible, because that's crap. Otherwise I would never have logged in on this forum and used time on making a thread for you to look at. This is not to start an arguement or a debate, I'm simply unhappy and think this is bad "help" I know we can't ask for much from admins here because you're all nice enough to do this for free and all that, but this is not usable. You might aswell completely ignore my character issue if you do not want to help, cause you didn't. Link to original thread: https://royals.ms/forum/threads/sold-items-in-store-fredrick-does-not-give-money.57494/#post-311990
I guess my point is, im very happy with you guys wanting to help us all and use your time on that, for that im grateful. But if you had instead given me an answer I could use like: In this instance we cannot track where the mesos from the scrolls sales have gone and for that reason we can't approve you with a refund" or whatever it's more acceptable, you know what I mean? I'm not angry or whatever, just seek a better answer, possibly an explanation to why you can't see where my mesos has gone, cheers
That's basically what he said though. Are you upset because he didn't put it in a nicer way...? What if there is no other answer? Just because there is no other explanation does not mean that it is grounds to get upset at others and basically throw a fit over. It just isn't possible that you lost it, therefore that was what was said. Plain and simple. It looks more like you didn't get the answer you wanted and so now are just being upset over the fact that your refund got denied. Furthermore, without evidence there is no way we are ever going to approve a refund. Imagine the chaos that would ensue if we refunded for everything just based off of someone's words. No offence to you or anyone else that was legit, but we can't just trust you guys and give you the benefit of the doubt because *gasp* people do try to take advantage of us and lie about things. It's also another reason why we usually require evidence (usually in the form of screenshots or videos) if you ever request a refund. For things that are for admins I can't really say much, but I know for a fact that our staff wouldn't have been careless over your lost mesos because they literally have to look through logs for hours. This means that after looking through logs for hours to try and help you, he found that there was no possible way that the bug you said could have happened and said as much. Instead of slogging hours through your thread you're right, he could have just not helped you and gotten the same result in your eyes. Instead of appreciating the time he took to even look at your thread though, you've escalated your complaint not just to your thread, but even into feedback. We do what we can, but taking your words without evidence, especially when the logs point against it, isn't one of them. TLDR: We don't refund people's mesos purely on their "word." Everything gets checked out first. I don't see why you should be the first.
Yes, unsatisfied with being told that what happened was not possible when it actually happened, wrong way to put it out. I'm looking for an explanation, not being told that what I'm saying is wrong. So basically you would have wanted me to like, have frapsed or whatever this bug when it happened to believe me, instead you say what im saying is incorrect, that is not an acceptable answer to (me) and my issue, it's the same as saying im lying, which I'm not. But if you solve these things with answers like that, that's cool. I can't use that. That doesn't help me understand why you can't track where the mesos has gone, instead you say it's not possible, lame answer. I do understand all the trouble and annoying issues you have with bugs, but other people's bugs and other issues around are not mine, I only focus on my own. Thanks for your time ;-) Have a good day!
We can't track where the mesos have gone because like Mike said, it is not possible they went. The intent is not to call you a liar, but at the same time, we know of absolutely no way what you said could have happened either. You're making it sound like we lack competence to give the answer you're seeking, but from what we have, the answer you're seeking doesn't exist in the first place. We have helped countless people and many have insisted to us similar things you are stating. While they weren't lying, they later came back and said "whoops, you're right, I must have typoed the price when I entered it in merchant" or "whoops, yeah the items were in my inventory but I had empty gaps between so I didn't see it at first." What I'm trying to say is that perhaps there was a mistake made on your part that you didn't even realize you had done that is causing this issue because the logs we have keep a pretty definitive track of the movement of items and mesos throughout the server.
My issue is not a mistake, I know for a fact that they went missing, Fredrick had nothing for me after the sale and I don't have other high lvl characters so 72m won't be unnoticed in my inventory. Thanks for your answer John, I appreciate it and I understand why you can't refund then, it's okay Dont get me wrong please I appreciate all you guys efforts in trying to help me especially when I know you have so many things to take care of. I just thought the first answer that I recieved was very blank as I know the mesos was gone out the blue and that it díd happen. Have a good day sir, the rest of you too also Michael from my original thread
My apologies for the bluntness of my post in your thread. I do generally add a request for any additional information in the instance that there is anything more the player can provide to help me find anything at all of relevance to approve the refund. It was my mistake to leave it off in your particular thread. I certainly mean to call no player a liar by not approving refunds, however without significant evidence of a bug occurring, there is simply nothing I can do for you. I sincerely do apologize that you felt that I do not trust you or believe you, as that was not the case.
It's okay Michael, I appreciate your help and understand you need proof, otherwise people could just make stuff up. Thank you
