Closed got banned for no reason

Discussion in 'Ban Appeal' started by yikthong98, May 30, 2016.

  1. yikthong98
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    yikthong98 Well-Known Member

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    Character Name: Dingtea
    Last thing you did: afk in event hill
    Why do you think you got banned?:I have no idea

    After i back from shopping ,i was unable to log in to my account due to this ban
     
    yikthong98, May 30, 2016
    #1
  2. Tim
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    Tim Administrator

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    someone hacked your account due to your poor account security. we temporarily banned you so they cant get on your account at the moment.
     
    Tim, May 31, 2016
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  3. yikthong98
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    yikthong98 Well-Known Member

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    How to increase my account security ? I think this is the second time i got hack . When can i get back my account ?
     
    yikthong98, May 31, 2016
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  4. Tim
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    Tim Administrator

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    make sure your account information isnt used anywhere else, have you changed your password on the main website yet? https://royals.ms/?page=index
     
    Tim, Jun 1, 2016
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  5. yikthong98
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    yikthong98 Well-Known Member

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    I had changed my password , so is my account active now?
     
    yikthong98, Jun 1, 2016
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  6. Tim
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    Tim Administrator

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    You should now be able to log in
     
    Tim, Jun 1, 2016
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  7. yikthong98
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    yikthong98 Well-Known Member

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    All my item lost ;( my cape , top ,bottom , pendant and all
     
    yikthong98, Jun 1, 2016
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  8. yikthong98
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    yikthong98 Well-Known Member

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    Stormcastle glove , mesos and scrolls
     
    yikthong98, Jun 1, 2016
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  9. yikthong98
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    yikthong98 Well-Known Member

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    Is that possible to get back my item ?
     
    yikthong98, Jun 1, 2016
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  10. Jeen
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    Jeen Donator

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    Sorry, but we do not refund items when it was your poor account security that led to being hacked.
     
    Jeen, Jun 1, 2016
    #10
  11. yikthong98
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    yikthong98 Well-Known Member

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    Poor security? The only places that I used to play Mapleroyals is at my house and my sister's house in USA. We played so many games but none of them get hacked. I didnt even play Mapleroyals at any Internet cafes or even other friends house. I played Mapleroyals for almost one years and suddenly get hacked.
     
    yikthong98, Jun 2, 2016
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