Closed Ban Appeal (Game Crash)

Discussion in 'Ban Appeal' started by Leolight214, Aug 7, 2016.

  1. Leolight214
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    Leolight214 Member

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    Character Name: XSh4d0wCI4wX
    Last thing you did: 2nd Job advancement that got bugged, retried to do it, unable to do it cause of some bug, went back to the Job Master, Game Crashed and i couldn't log in again from any account. (Can go up to the Character Screen).
    Why do you think you got banned?: Bugged Game Crash
    Ban message when attempting to log in: Screen Crash and an error message saying: "You have been disconnected from the Server".

    Full Explanation: I really don't know why i got banned, i think it's because of some game bug that occurred, I was just doing a 2nd Job advancement with my Thief, and then it said that i need to redo it (Talk to Job Instructor), i went to the Job instructor and he said i finished it. Went back to Kerning city and when i tried to go inside the Job Master's Map the Game Crashed, since then i wasn't able to login from any character, i looked up the problem in the Troubleshooting Guide and it's written that the reason is that i got MAC Banned. I really don't know why i got banned, i never once scammed, hacked, or was unfair to someone.

    [Please tell me if this is the incorrect Sub-Forum because i changed the location of this problem several times]
     
    Last edited: Aug 7, 2016
    Leolight214, Aug 7, 2016
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  2. Tim
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    Tim Administrator

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    there is no character named XSh4d0wCl4wX
     
    Tim, Aug 7, 2016
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  3. Leolight214
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    Leolight214 Member

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    I think i mispelled the name probably when creating it, but it's either xsh4d0wcl4wx or xsh4d0wci4wx
    http://prntscr.com/c2q6d8

    Edit: i think i it's XSh4d0wCI4wX (the l is a capital i --> I)
     
    Leolight214, Aug 7, 2016
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  4. Tim
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    Tim Administrator

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    your MAC address is hidden to us, do you have any loopback adapters in your network that you can disable?
     
    Tim, Aug 7, 2016
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  5. Leolight214
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    Leolight214 Member

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    i don't think so, here are my adapters
    http://prntscr.com/c2q8px
    Actually thinking about it, these OAS adapters have been reappearing after i delete them. is that the cause?
     
    Leolight214, Aug 7, 2016
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  6. Leolight214
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    I uninstalled every adapter except my Ethernet. (The Realtek one)
    did it help?
     
    Leolight214, Aug 7, 2016
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  7. Tim
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    Tim Administrator

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    you should try that by yourself by logging in after disabling them
     
    Tim, Aug 7, 2016
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  8. Leolight214
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    It did not help, same problem
    You have been disconnected from the Server, Try again later.
    I didn't have any problems before that, just after 1 crash (happened all the time in kerning city) suddenly i wasn't able to login
     
    Leolight214, Aug 7, 2016
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  9. Leolight214
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    Leolight214 Member

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    PROBLEM FIX
    I fixed the problem, the adapters reappeared when i logged in, so i didn't disable them, i enabled them.
    i guess it's an adapter that lets me play in your server?
    well. anyways i'm able to play now. thanks for the help!

    [You can Close this thread]
     
    Leolight214, Aug 7, 2016
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