Closed Ban Appeal

Discussion in 'Ban Appeal' started by kityck, Dec 3, 2016.

  1. kityck
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    kityck Member

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    Character Name : Beartacus
    Last thing you did : Downloaded mapleroyals
    Why do you think you got banned? : I dont know =/
    Ban message when attempting to log in: You have been disconnected from the login server. Please try again later
    What GM banned you : No idea

    I just downloaded the game, got into the character selection, click on my character and the game closes. =(
    Troubleshoot says I might be banned, but I just registered. Please help.
     
  2. Dimitri
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    Dimitri Saint of Horses

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    You appear to have an invalid MAC address, which hinders your ability to log in on MapleRoyals.

    Please check to see if you have all unnecessary network adapters disabled and try again. Also check for hidden ipv6 adapters such as Microsoft 6to4 Adapter or Microsoft ISATAP Adapter by doing the following:
    • Open Command Prompt (cmd.exe), and type "netsh interface ipv6 isatap set state disabled"
    And if necessary:
    • Open Start Menu
    • Type In: Device Manager
    • Select Device Manager
    • Click the View menu from the top
    • Select Show Hidden Devices (Must be check before continuing)
    • Scroll down and expand Network Adapters
    • Right-Click a duplicated Microsoft 6to4 Adapter or Microsoft ISATAP Adapter
    • Select Uninstall
    • Click OK for the pop-up warning message
    • Repeat and repeat for each of the unwanted duplicated adapter
    • Close Device Manager when finished
     
  3. kityck
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    kityck Member

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    Sorry, I tried both solutions and the problem still persist.

    Any ideas? or can't be helped?
     
  4. Tim
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    Tim Administrator

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    your MAC address is still hidden to us, try figuring out how to disable unused network adapters for your setup and OS
     
  5. kityck
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    kityck Member

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    Hey, I have moved and am using a different internet but I still can't get in. So the issue is likely from my computer.
    Unfortunately, I don't have the skills and expertises to get it to work.
    I don't have any unused network adapters, I have checked my device manager and there are no unused ones (semi-transparent)
    I did some flush thing using command prompt and every other thing I can find on google but nothing works.

    Please help ='(
     
    Last edited: Dec 6, 2016
  6. Tim
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    Tim Administrator

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    send me an inbox message with your MAC address so I can check that out for you
     
  7. kityck
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    kityck Member

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    which MAC address? My wan, lan, or router?
     
  8. Tim
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    Tim Administrator

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    try now
     
  9. kityck
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    kityck Member

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    Nope, doesn't work. Same issue
     
  10. Tim
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    Tim Administrator

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    You have to figure out why your MAC address is still hidden to us on your particular setup to be able to play
     

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