So recently there was a lot of people that got hacked. All people that were hacked are refused their gear back. The reason I'm making this post is because I can't even believe how unfair this is. Let me elaborate. Firstly, I don't know about all people but I can say that most people were never hacked prior to this event. We were claimed to have "poor account security" even though we've never been hacked before. I believe that if our accounts were that unsecure we should have been hacked before this. Secondly, nowhere in the ToS does it say refunds are not available to those with poor account security. It's not like we were begging to get hacked and wanted this to happen. I personally have spent a year of my life playing and enjoying this private server only to get a slap in the face when I lost billions of mesos worth of gear. We, the people who have been hacked, are the victims. Yes you did give us our account back but it's stripped naked. If someone steals my debit card and goes crazy and spends all my money, would it be fair if the bank just says "well here is your account but sorry about the thousands of dollars we won't give you that back." Correct me if I'm wrong but the guy that hacked everyone has all the items on his characters so it's not like they are lost. They can easily be returned but honestly I believe you guys just don't want to do all that work so you came up with that random rule on the spot. If it's not that I would at least love an explanation as to why people aren't getting anything back. In conclusion, being hacked is being hacked. We didn't want this to happen more than anyone else. Now I just feel i wasted so much of my life on this server and I'm not offered any help. So what I'm asking here is please help all the people that were hacked. If you want to say no refunds for poor account security then please make it known in the ToS or anywhere where people can see. It's extremely unfair to just make up rules on the spot without us knowing.
This quote is exactly why we do not refund players for the hacking wave that occured this December. The majority of the players we've interviewed had used their account details on other servers like Extalia for example, or used it on other websites, games, programs or databases. Additionally, some of the players who didn't want to admit to having used their account details such as account name anywhere else, refused to mention that their forum name here is the same as their ingame account name. We are responsible for any information that leaks from our own database and we will refund for that if that is to happen, however that was most definitely not the case here. You however are ultimately responsible for securing your own account(s) with a unique password and pin, and that is not something you can blame on us if you haven't. For this reason, since we are not responsible for any of the losses here, we will not be refunding players for their own lack of account security.
I found it in the ToS. But I don't believe this is a fair rule considering they wouldn't know my pin from other servers because most didn't have pins. Regardless you can't expect people who have dedicated so much of their time start from 0. Even if i did apq all day it would take me forever to even be able to get gear for ht again. With new sourcing coming and apq being only 2 times a day that option is out the window too. How exactly is a lvl 188 with 0 gear suppost to get back into the game.
I understand that you are a victim of having been hacked, but since it's due to poor account security it is not something you can blame on us and especially not expect us to take responsibility for. I'm not going to investigate whether you have or haven't used your pin for other private servers, but a simple google search I've performed does give me reason to believe you have played other servers that have a pin system. For this reason I would really not be surprised if you've used a similar or maybe even the same pin there, and if you have then that's how they would've known your pin here. If that isn't the case, maybe you've had a very easy to guess pin, which would still be on you rather than us. As for you saying we shouldn't be able to expect the victims to be able to start over without any equips, I kind of want to ask you a similar question: Would you expect us, who are not in any way responsible for your accounts getting hacked, to investigate each and every item / meso that has been lost on 150+ characters that were all hacked due to poor account security in December? It sounds like that would give us a whole lot of extra workload, and would also cause each and every player that has not been refunded in the past to also ask for a refund. To me this does not sound feasible in any possible way, which is why I doubt it will be considered at this time.
I would like to clarifying that I'm not blaming you for us being hacked however I do believe it's the GM/admins job to help the community. If 150 people were hacked I'm not saying that you should go 1 by 1 refund everyone even if the person doesn't play anymore. But as for the people that have invested so much time and still play for several hours daily you should help those that make a post and ask for help. I've played this server for over a year and haven't been hacked before so it can't be that easy. I also understand that helping all those people will be tedious but isn't that what you signed up for when you wanted to become a GM and admin? To help the community? I'm sure people wouldn't mind waiting to get their items back even if it does take a while.
What we as Staff members have signed up for is assisting players with problems caused by our own game / website / server, which is what we do every day of the year. And as it is the current problems caused by the server already make our unpaid voluntary jobs require our fulltime assistance just for us to keep up with the regular issues. For this reason we have our T&C and announcement threads to cover our policies for all the other issues that are not caused by us, because it would simply be too much work for us if we wouldn't have those and nothing would get done at all. Though I understand that losing your items makes it difficult for you to continue playing, asking us to make exceptions to our policies is not the way to go about it as it's simply not feasible. All I can advise to you and the other players who have lost their items and who still want to play, is for them to ask their friends if they can help out with little bits to get them and you back into the game. If they can not, there are still other possible ways to regain some form of equips without needing too much funding, and you don't need APQ for that either.
Thank you for your time and answering my questions. I really do appreciate it and I just want you to know I'm in no way shape or form angry or blame any of you guys for this. I just wanted to throw my 2 cents in about changing some things hence the reason I posted it here. Thanks again.
