Problems loading the game???

Discussion in 'Closed' started by Ramsey Gatz, Jul 10, 2017.

  1. Ramsey Gatz
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    Ramsey Gatz Member

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    So I am kinda new to this I have had trouble in the past downloading this game on many devices before but after a bunch of attempts I finally was able to download it. But the problem is any time I press on client my laptop says that it will run the game just to never load it. I have tried reinstalling it multiple times as well as turning on and off my pc. I even went to a tech place to see why out of all games this one wouldn't load. I was told it was because I have windows ten and the game is trying to run on windows seven but after searching the forums for answers I see multiple people run the client on windows 10 so I don't see why I am any different. Anyway if anyone else has reached this problem or has any helpful tips on how I might fix it I am all ears.
     
  2. Kai
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    Kai Donator

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    Run it with admin privilege (right-clicking the client).
     
  3. Ramsey Gatz
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    Ramsey Gatz Member

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    I just tried to run it as an admin and it didn't help much...
     
  4. Kai
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    Kai Donator

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    What error(s) are you getting?
     
  5. Ramsey Gatz
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    Ramsey Gatz Member

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    That's kind of the thing an error message isn't even visible. It just shows the loading icon and then the game never loads in. No error message or anything
     
  6. Kai
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    Kai Donator

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    Could you possibly do a screen recording of what happens when you try to launch the client?

    Before that, make sure to kill all processes related to MapleRoyals via your task manager.
     
  7. Ramsey Gatz
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    Ramsey Gatz Member

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    I am sorry I tried to do a screen recoding and one recorder I used wasn't compatible and the other keeps telling me the file is too big to upload to the site
    Edit : I just had a friend download the game as well and he is having the same issue I went to another website to download a different server and it loads in and everything.
     
    Last edited: Jul 11, 2017
  8. Kai
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    Kai Donator

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    Just to check, did you turn off your antivirus?
     
  9. Ramsey Gatz
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    Ramsey Gatz Member

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    I am positive. When I run set up the game comes up and it has the press alt and h key if you can see this and if I press the patcher is it says I need to go to nexon to download the game. But if I press on maple roayals it just loads and nothing happens
    We both own Lenovo's do you know if the game runs with them???
     
    Last edited: Jul 12, 2017

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