Sounds more like you need to post here: https://royals.ms/forum/forums/ban-appeal.8/ Don't tag staff members.
If you don't have a character you should PM an admin with your IP address and computers MAC address (can search online if you need help finding it.), I would suggest John or Tim since I won't have the time to look into it this weekend. Can find us here: https://royals.ms/forum/members/?type=staff
I am facing similar issue starting today, i have two account which are unable to login... the login button grey out after i click it and nothing happened, have tried it over n over for the past hours.. i tried restarting modem, tried close n reopen again, also tried uninstall, download latest client, and reinstalling... @UPDATE: Restarting modem for another time solved my issue, thanks!