Closed error code

Discussion in 'Closed' started by Aliens, Jan 1, 2018.

  1. Aliens
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    Aliens Donator

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    I can't log in to the game. It always show me error code
    Last thing I did in game is use Lv.13 Red sky ski (from event PQ) at FM,then game shutdown.
    Reinstall still same
     
    Last edited: Jan 1, 2018
  2. Kibito
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    Kibito Well-Known Member

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    which error code are you receiving?
     
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  3. Aliens
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    error code : -2147287038 (Unknown error 0x80030002)
     
  4. Kibito
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    Kibito Well-Known Member

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    That error code means that your MapleRoyals files are outdated. Try to uninstall MapleRoyals by going to the Control Panel and doing the following:

    1) Go to Programs and Features.
    2) Find MapleRoyals and click it to select it, and then click Uninstall.

    Now go back to the main site and install the new client, and you should be ok.
     
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  5. Aliens
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    Aliens Donator

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    I did two times but still…
     
  6. Kibito
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    Kibito Well-Known Member

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    If you play any other private servers make sure that your MapleRoyals client and files are in their correct folder.

    Also wanna add that if you see a "(1)" in any of the file names you have duplicates and the uninstall probably wasn't done properly

    Edit: might have to do with a bugged item on the character since he can log onto other accounts
     
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  7. Aliens
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    Aliens Donator

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    I can log in with other account, so I think not folder problem. Thank for you suggest
     
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  8. Andreas
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    When are you dcing and what exactly happens?
    The character SanPane does not have a Red Ski equipped, are you giving accurate details?
     
  9. 3825
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    3825 Well-Known Member

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    ooh i remember seeing you after the patch too! so it shouldn't be an issue with the client download.

    super nice avatar btw
     
  10. Aliens
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    Aliens Donator

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    Oh thats my other character in same account
    Ign SanPan
    use Red ski at FM,then game shutdown.
    I can't log in after it, it always show me error code when I chose any CC

    error code : -2147287038 (Unknown error 0x80030002)

    ( I can log in with my other account )
     
    Last edited: Jan 1, 2018
  11. Aliens
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    Aliens Donator

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    Waiting 2 day but still can't log in
     
  12. Andreas
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    Andreas Donator

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    Sorry for the delay.
    I have found the problem, and it's caused by your Chinese Lion Headgear NX hat, I removed the item and refunded you 3500 NX. You will not be able to use it before the next patch which will solve this problem.
     
  13. Aliens
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    Aliens Donator

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    Why I can not log in ?
    Need to wait until next SC?
     
  14. Andreas
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    There was a server check today so I assume you can log into the game now.
     
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  15. Aliens
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    Aliens Donator

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    Can't log in
    I guess my character still got problem
     
  16. Aliens
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    Aliens Donator

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    Waiting
     
  17. Matt
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    Matt Administrator

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    Do you still have the lions headgear?
     
  18. Aliens
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    Aliens Donator

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    I can't log in, but Andreas told me he help me removed it.
     
  19. Matt
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    So what happens when you try to log in? Please give more information.
     
  20. Aliens
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    Aliens Donator

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    Wherever I choose from any channels,the game just exit then show me error code.
     

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