Can't log in, all I see is this

Discussion in 'Closed' started by KniFeShOoT, Jan 20, 2018.

  1. KniFeShOoT
    Offline

    KniFeShOoT Active Member

    Joined:
    Jun 25, 2015
    Messages:
    36
    Likes Received:
    1
    Gender:
    Male
    Country Flag:
    Last edited: Jan 20, 2018
  2. violaceopes
    Offline

    violaceopes Well-Known Member

    Joined:
    Nov 30, 2016
    Messages:
    693
    Likes Received:
    2,671
    Country Flag:
    IGN:
    Calyx
    Guild:
    Radiance
    You need to be running MapleRoyals.exe - the first event is a result of running the Setup.exe in that folder, and we don't use the Patcher.exe, as far as I know.

    Also, if you haven't updated your files since your return, you'll need to do that to prevent crashing.
     
  3. KniFeShOoT
    Offline

    KniFeShOoT Active Member

    Joined:
    Jun 25, 2015
    Messages:
    36
    Likes Received:
    1
    Gender:
    Male
    Country Flag:
    Uhmm yea I deleted everything and downloaded again today.
    But I can't find MapleRoyals.exe in the folder...
     
  4. violaceopes
    Offline

    violaceopes Well-Known Member

    Joined:
    Nov 30, 2016
    Messages:
    693
    Likes Received:
    2,671
    Country Flag:
    IGN:
    Calyx
    Guild:
    Radiance
    Do you have antivirus software installed?
     
  5. KniFeShOoT
    Offline

    KniFeShOoT Active Member

    Joined:
    Jun 25, 2015
    Messages:
    36
    Likes Received:
    1
    Gender:
    Male
    Country Flag:
    Yea I have
     
  6. Futak
    Offline

    Futak Well-Known Member

    Joined:
    Jun 8, 2016
    Messages:
    523
    Likes Received:
    372
    Gender:
    Male
    Country Flag:
    IGN:
    Homebone
    Level:
    49
    Turn it off, redownload the game, install it and add the folder to the exceptionslist.
     
    violaceopes likes this.
  7. KniFeShOoT
    Offline

    KniFeShOoT Active Member

    Joined:
    Jun 25, 2015
    Messages:
    36
    Likes Received:
    1
    Gender:
    Male
    Country Flag:
    Well, I did what you said a couple hours ago and the game worked just fine,
    but after I turned on the anti virus again, the game closed.
    And then I couldn't click on the shortcut and log into the game again even after I turned off the anti virus.

    I didn't add the folder to the exceptionslist, because I don't understand what it means, could that be the problem?

    BTW sorry for the late response, I only tried to log in again today.
     
  8. Gert
    Offline

    Gert GM

    Joined:
    Jan 5, 2016
    Messages:
    5,323
    Likes Received:
    4,188
    Gender:
    Male
    Location:
    United States
    Country Flag:
    IGN:
    Gert
    Level:
    Big
    You need to add MapleRoyals to your exceptions because most antiviruses see certain files in the MapleRoyals folder as trojan viruses. This is a false flag though, and it's completely safe to add it into your exceptions. However, if you don't, it will most likely quarantine the file and delete it. This means that you would have to run the installer again with your antivirus off every time that you wanted to run the game.
     
    Last edited: Feb 17, 2018

Share This Page