Closed Not getting the NX refunded

Discussion in 'Closed' started by Roi Shalom, Mar 1, 2018.

  1. Roi Shalom
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    Roi Shalom Active Member

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    Problem: Nx not being refunded after the bug
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    hello @Kai in this thread https://royals.ms/forum/threads/read-me-regarding-no-nx-after-voting.116520/ you said all those who were affected by the voting problem got their nx refunded but i did not recieve my 16k nx for the 2days the vote didn't work. i think you might have missed me and some other players, is there a way to recheck this and give me the nx? thanks in advance :)
     
  2. Kai
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    Kai Donator

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    When were the "2 days"?
     
  3. Roi Shalom
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    Roi Shalom Active Member

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    it was either the 25th/26th. or the 26th/27th. after that my voting worked but it was 2 days that didn't work on me

    Edit: Double checked it was the days of the 25th and the 26th. 27th the vote worked :)
     
  4. luuluu
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    luuluu Well-Known Member

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    HI, I also didn't receive my nx for 1 day of voting, I voted on Feb 25th at about 7am. I voted the next days after and received 8k for each respective day but not for the 25th.
     
  5. Onna
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    Onna Well-Known Member

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    Just confirming this: was two days for me too. (Not pursuing it though.)
     
  6. Roi Shalom
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    Roi Shalom Active Member

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    @Kai can you check it out? :)
     
  7. twolpe
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    twolpe Well-Known Member

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    Joining the report, three days of nx voting missing.
    25th,26th and 27th.
    Cheers!
     
  8. Roi Shalom
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    Roi Shalom Active Member

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    Update: I have voted right now again and didn't get the nx once more. please can you help me? you said it is fixed and that everyone got refunded but it is still bugged for me and I still have not been refunded for the other 2 days as well @Kai @Tim
    upload_2018-3-3_14-12-52.png


    EDIT: so I just recieved the nx for today (might just been a lag or something) but still nothing about the 2 days of the 25th and 26th :(
     
    Last edited: Mar 3, 2018
  9. Kai
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    Kai Donator

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    Seems like it's not an issue on our end. The IP you're attempting to vote with has already been used to vote.
     
  10. Roi Shalom
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    Roi Shalom Active Member

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    except for the days of the 25th and the 26th i had no problem in voting. also no else voted from my IP i was the one that voted, it registered on gtop but for some reason did not register on your website it was about the time everyone had problems with voting, you said everyone got refunded but i wasn't for some reason... :(
     
  11. Kai
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    Kai Donator

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    Will escalate to devs for checking.
     
  12. Andreas
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    Andreas Donator

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    Unfortunately I am not able to recheck this, and all players we had logged as being refunded should have received their NX. I am not able to refund you the NX you have lost.
     

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