Lag Feedback

Matt · Nov 15, 2014

This thread is for any players to report lag issues in a detailed manner. Reporting lag properly rather than simply shouting "Lagggg" in the chat box can help us greatly to resolve the lag issues.

Adding a trace route to your report is beneficial and necessary for us to diagnose whether the lag is server sided or client sided. Trace routes are only beneficial if they are done during the time that there is lag. We understand that sometimes lag can be over too quick for somebody to run a trace route so do not worry if you were unable to do one, please still report the lag.

We highly recommend using a small piece of software called MTR (Matt's Trace Route). Simply leave the MTR software running in the background for a while and then stop and then paste the results here. It does both pings traceroutes at the same time.

Windows
Download: http://sourceforge.net/projects/winmtr/
Instructions: Install and open the program, then type royals.ms into the host textbox and press start. Stop whenever you feel it has gained some results which include latency issues then copy and post the results here.

Mac
Download: https://support.eapps.com/index.php?/Knowledgebase/Article/View/442/28/mtr-for-mac-os-x
Instructions: Open 'Terminal' and type 'mtr royals.ms'. Whenever you feel it has gained some results which include latency issues, copy and post the results here.

Please use the following format when replying to this thread:
Code:
Date & Time of lag (Server Time):
Duration of lag:
Description of lag:
Trace route (Recommended):
Date & Time of lag (Server Time): Sun 24th August, 19:13.
Duration of lag: About 30 seconds.
Description of lag: Complete freeze, unable to do anything in game. Did not disconnect.
Trace route (Recommended):
Code:
                             My traceroute  [v0.82]

Matts-MacBook-Air.local (0.0.0.0)                      Sun Aug 24 19:17:24 2014

Keys:  Help   Display mode   Restart statistics   Order of fields   quit

                                      Packets               Pings

Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev

1. 192.168.1.1                       0.0%   225    1.0   1.4   0.8   7.7   1.0

2. 217.32.142.195                    0.0%   225   11.7  11.5  10.7  18.4   0.8

3. 217.32.142.222                    0.0%   225   12.0  22.4  11.4 345.0  45.8

4. host109-159-245-250.range109-159  0.0%   225   17.4  17.8  16.9  26.2   1.1

5. 213.120.162.67                    0.0%   225   17.6  18.1  16.8  58.6   2.9

6. 31.55.165.107                     0.0%   225   19.2  18.2  16.9  26.1   1.1

7. acc1-10GigE-7-3-0.mr.21cn-ipp.bt  0.0%   225   19.4  20.8  16.8 109.1   9.8

    acc1-10GigE-4-0-3.mr.21cn-ipp.bt.net

    acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net

    109.159.250.54

    109.159.250.60

    109.159.250.58

    acc1-10GigE-2-2-0.mr.21cn-ipp.bt.net

    acc1-10GigE-4-1-3.mr.21cn-ipp.bt.net

8. core2-te0-13-0-16.ilford.ukcore.  0.0%   225   27.1  28.4  22.9  33.9   1.9

    core1-te0-3-0-5.ealing.ukcore.bt.net

    core1-te0-4-0-0.ealing.ukcore.bt.net

    core1-te0-13-0-16.ealing.ukcore.bt.net

    core1-te0-13-0-15.ealing.ukcore.bt.net

    109.159.250.19

    core1-te0-13-0-0.ealing.ukcore.bt.net

    core2-te0-3-5-0.ilford.ukcore.bt.net

9. peer2-xe7-0-0.telehouse.ukcore.b  0.0%   225   23.5  25.5  22.8  71.9   6.4

    peer2-xe3-0-1.telehouse.ukcore.bt.net

10. t2c3-xe-2-1-1-0.uk-lon1.eu.bt.ne  0.0%   225   24.9  26.1  23.1  80.5   7.5

11. 166-49-211-38.eu.bt.net           0.0%   225   26.9  27.0  25.3  53.4   2.7

12. xe-9-1-0.lax20.ip4.gtt.net       14.7%   225  173.6 175.4 172.2 269.0   9.5

13. giglinx-gw.ip4.gtt.net            0.0%   225  170.0 171.5 169.0 218.0   4.9

14. ae-0-0-laxcs1-8-blacklotus.net    1.3%   225  172.6 174.4 171.6 180.8   1.7

15. ae-0-0-laxer4.blacklotus.net      0.0%   225  180.1 181.4 178.9 213.7   5.3

16. gr-1-3-0-53.laxer.blacklotus.net  0.0%   224  167.2 167.8 166.6 172.6   0.9
Thank you very much.

Sila · Aug 25, 2014

Date/time of lag:
Aug. 25th - 05:58 a.m (server time)
Duration of lag: 20 seconds or so
Description: Monsters stopped moving, chat didn't go through. One client d/ced, the other stayed intact- but other people in guild/buddylist d/ced.
MTR:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 10999 | 10999 | 0 | 0 | 28 | 0 |
| No response from host - 100 | 2201 | 0 | 0 | 0 | 0 | 0 |
| ten0-0-0-3.ORLD11-ser1.bhn.net - 1 | 10906 | 10882 | 7 | 26 | 721 | 47 |
| ten0-6-0-5.orld11-car1.bhn.net - 1 | 10858 | 10822 | 6 | 28 | 817 | 49 |
| ten0-1-0-0.orld71-car1.bhn.net - 1 | 10874 | 10842 | 10 | 31 | 748 | 47 |
| 72-31-188-172.net.bhntampa.com - 1 | 10831 | 10788 | 7 | 30 | 751 | 56 |
| 216.156.105.65.ptr.us.xo.net - 1 | 10855 | 10818 | 22 | 42 | 776 | 67 |
| 216.156.1.253.ptr.us.xo.net - 7 | 8763 | 8202 | 23 | 46 | 771 | 72 |
| 206.111.1.218.ptr.us.xo.net - 1 | 10883 | 10853 | 36 | 56 | 733 | 58 |
| xe-7-2-0.lax20.ip4.gtt.net - 2 | 10428 | 10284 | 72 | 95 | 833 | 105 |
| giglinx-gw.ip4.gtt.net - 1 | 10874 | 10842 | 72 | 95 | 743 | 113 |
| 208.64.120.53 - 1 | 10750 | 10686 | 74 | 97 | 805 | 104 |
| xe-0-0-0-0.laxer4.blacklotus.net - 1 | 10828 | 10784 | 71 | 94 | 841 | 122 |
| gr-1-3-0-53.laxer.blacklotus.net - 1 | 10847 | 10808 | 70 | 104 | 1053 | 109 |
| te5-1.bdr1.core1.dllstx3.dallas-idc.com - 1 | 10819 | 10773 | 71 | 94 | 774 | 97 |
| 66-3-31-64.static.reverse.lstn.net - 1 | 10864 | 10830 | 71 | 94 | 829 | 120 |
| 74-80-169-192.static.reverse.lstn.net - 1 | 10870 | 10837 | 70 | 93 | 711 | 109 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Sila · Aug 26, 2014

Date & Time of lag (Server Time): 12:05 a.m (server time)
Duration of lag: ~3 minutes or so
Description of lag: One client d/ced completely, as above. One stayed logged in. All monsters stopped moving, messages took a while to go through. It let up for a few seconds then repeat.
Trace route (Recommended): Started it right when I saw the lag start, stopped it right as it seemed to let up.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 300 | 300 | 0 | 0 | 14 | 0 |
| No response from host - 100 | 60 | 0 | 0 | 0 | 0 | 0 |
| ten0-0-0-3.ORLD11-ser1.bhn.net - 1 | 292 | 290 | 0 | 10 | 66 | 10 |
| ten0-15-0-5.orld11-car1.bhn.net - 1 | 296 | 295 | 0 | 13 | 74 | 24 |
| ten0-4-0-1.orld71-car1.bhn.net - 1 | 296 | 295 | 0 | 16 | 77 | 16 |
| 72-31-188-104.net.bhntampa.com - 0 | 300 | 300 | 9 | 15 | 58 | 12 |
| 216.156.105.65.ptr.us.xo.net - 0 | 300 | 300 | 22 | 27 | 75 | 27 |
| 216.156.1.253.ptr.us.xo.net - 15 | 192 | 165 | 24 | 29 | 82 | 27 |
| 206.111.1.218.ptr.us.xo.net - 0 | 300 | 300 | 36 | 41 | 97 | 39 |
| xe-9-3-1.lax20.ip4.gtt.net - 0 | 300 | 300 | 76 | 84 | 175 | 85 |
| giglinx-gw.ip4.gtt.net - 0 | 300 | 300 | 77 | 82 | 129 | 81 |
| ae-0-0-laxcs1-8-blacklotus.net - 1 | 292 | 290 | 78 | 84 | 145 | 84 |
| ae-0-0-laxer4.blacklotus.net - 1 | 296 | 295 | 76 | 80 | 111 | 78 |
| gr-1-3-0-53.laxer.blacklotus.net - 1 | 296 | 295 | 74 | 89 | 591 | 76 |
| te5-1.bdr1.core1.dllstx3.dallas-idc.com - 0 | 300 | 300 | 75 | 80 | 136 | 78 |
| 66-3-31-64.static.reverse.lstn.net - 1 | 296 | 295 | 0 | 81 | 139 | 80 |
| 74-80-169-192.static.reverse.lstn.net - 1 | 296 | 295 | 0 | 79 | 133 | 75 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Sila · Aug 26, 2014

Date & Time of lag (Server Time): Aug. 26th, 1:59 a.m
Duration of lag: ~1-2 mins
Description of lag: Monsters stopped moving, chat didn't go through. One client d/ced (again), other one stayed online. Half of guild/buddylist d/ced as well.
Able to move around freely, but monsters "miss" and can't use any skills- until d/c.
Trace route (Recommended):

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 2019 | 2019 | 0 | 0 | 13 | 0 |
| No response from host - 100 | 405 | 0 | 0 | 0 | 0 | 0 |
| ten0-0-0-3.ORLD11-ser1.bhn.net - 1 | 2010 | 2008 | 7 | 13 | 2259 | 11 |
| ten0-1-0-12.orld11-car1.bhn.net - 1 | 2010 | 2008 | 7 | 15 | 2260 | 16 |
| ten0-11-0-3.orld71-car1.bhn.net - 1 | 2015 | 2014 | 0 | 16 | 241 | 18 |
| 72-31-188-174.net.bhntampa.com - 1 | 2011 | 2009 | 0 | 15 | 250 | 12 |
| 216.156.105.65.ptr.us.xo.net - 1 | 2013 | 2012 | 22 | 29 | 2275 | 27 |
| 216.156.1.253.ptr.us.xo.net - 5 | 1692 | 1610 | 24 | 39 | 2276 | 30 |
| 206.111.1.218.ptr.us.xo.net - 1 | 2004 | 2000 | 0 | 41 | 266 | 37 |
| xe-4-3-0.lax20.ip4.gtt.net - 1 | 1990 | 1983 | 72 | 80 | 2322 | 77 |
| giglinx-gw.ip4.gtt.net - 1 | 2010 | 2008 | 72 | 81 | 2325 | 79 |
| ae-0-0-laxcs1-8-blacklotus.net - 1 | 1963 | 1949 | 74 | 82 | 2328 | 81 |
| ae-0-0-laxer4.blacklotus.net - 1 | 2011 | 2009 | 0 | 77 | 301 | 86 |
| gr-1-3-0-53.laxer.blacklotus.net - 1 | 2006 | 2003 | 70 | 90 | 2332 | 82 |
| te5-1.bdr1.core1.dllstx3.dallas-idc.com - 1 | 2010 | 2008 | 71 | 79 | 2322 | 81 |
| 66-3-31-64.static.reverse.lstn.net - 1 | 2002 | 1998 | 72 | 79 | 2324 | 78 |
| 74-80-169-192.static.reverse.lstn.net - 1 | 2000 | 1995 | 0 | 76 | 300 | 82 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Sila · Aug 29, 2014

Date & Time of lag (Server Time): Aug. 28, 12:43 a.m
Duration of lag: ~30 seconds
Description of lag: Sudden spike in lag, multiple people in guild/buddy list d/ced. One client d/ced, the other seemed to not lag at all.
Trace route (Recommended):
I had it running for...hours, before the lag spike. Might have forgotten it was on. <_<

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 87583 | 87583 | 0 | 0 | 166 | 0 |
| No response from host - 100 | 17528 | 0 | 0 | 0 | 0 | 0 |
| ten0-0-0-3.ORLD11-ser1.bhn.net - 1 | 87391 | 87345 | 6 | 11 | 2504 | 11 |
| ten0-15-0-5.orld11-car1.bhn.net - 1 | 87430 | 87394 | 6 | 13 | 2509 | 14 |
| Destination network unreachable. - 1 | 87373 | 87324 | 10 | 15 | 3011 | 12 |
| 72-31-188-104.net.bhntampa.com - 1 | 87396 | 87352 | 7 | 15 | 3020 | 12 |
| 216.156.105.65.ptr.us.xo.net - 19 | 50524 | 41245 | 21 | 26 | 1464 | 27 |
| 216.156.1.253.ptr.us.xo.net - 13 | 57800 | 50340 | 0 | 29 | 1281 | 28 |
| 206.111.1.218.ptr.us.xo.net - 1 | 87215 | 87126 | 36 | 41 | 3046 | 40 |
| xe-9-2-0.lax20.ip4.gtt.net - 1 | 86091 | 85717 | 71 | 81 | 3086 | 78 |
| Destination network unreachable. - 1 | 87261 | 87181 | 72 | 80 | 3090 | 82 |
| 208.64.120.53 - 1 | 85380 | 84822 | 73 | 82 | 2815 | 84 |
| Destination network unreachable. - 1 | 87321 | 87259 | 72 | 80 | 2537 | 82 |
| gr-1-3-0-53.laxer.blacklotus.net - 1 | 87265 | 87188 | 69 | 90 | 2738 | 77 |
| te5-1.bdr1.core1.dllstx3.dallas-idc.com - 1 | 87372 | 87322 | 70 | 79 | 2642 | 78 |
| 66-3-31-64.static.reverse.lstn.net - 1 | 87349 | 87293 | 70 | 79 | 3104 | 80 |
| 74-80-169-192.static.reverse.lstn.net - 1 | 87305 | 87240 | 69 | 77 | 3078 | 77 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

TOIVIIVIY · Aug 29, 2014

Date & Time of lag (Server Time): A little before Fri, 29 Aug 2014 01:55:24 GMT
Duration of lag: Couple minutes
Description of lag: We wanted to CPQ. When we entered, 2 parties of 1 player entered, so we left by NPC. Then we went in twice without the leader talking to Spiegelmann, which got us sent to some weird exit room, alike the waiting room. This room we left twice by NPC as well. Then we proceeded to enter the waiting room a few times more, while both times 2 parties entered (we were kinda stalked by this one player...).
After that the game got really laggy.

Trace route (Recommended):

Sila · Aug 29, 2014

Date & Time of lag (Server Time): Aug. 29th , 6:43 a.m server time
Duration of lag: ~1-2 minutes+
Description of lag: NPC stopped responding (was using gacha), chat wasn't going through on one client- other one unaffected. D/ced, client closed, upon re-opening I got the "We're unable to connect to the login server due to a server check, a firewall block or other network issues" message. Currently still unable to log back in- even though one client is still online and unaffected.
Trace route (Recommended):

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 21647 | 21647 | 0 | 0 | 16 | 0 |
| No response from host - 100 | 4331 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 1 | 21602 | 21591 | 6 | 10 | 435 | 9 |
| ten0-6-0-5.orld11-car1.bhn.net - 1 | 21611 | 21603 | 7 | 13 | 205 | 13 |
| ten0-1-0-0.orld71-car1.bhn.net - 1 | 21604 | 21594 | 10 | 15 | 256 | 12 |
| Destination network unreachable. - 1 | 21607 | 21597 | 8 | 14 | 396 | 13 |
| 216.156.105.65.ptr.us.xo.net - 33 | 9475 | 6429 | 0 | 27 | 416 | 25 |
| 216.156.1.253.ptr.us.xo.net - 13 | 14272 | 12425 | 23 | 30 | 426 | 30 |
| 206.111.1.218.ptr.us.xo.net - 1 | 21588 | 21574 | 36 | 41 | 426 | 38 |
| xe-7-2-0.lax20.ip4.gtt.net - 1 | 21269 | 21174 | 71 | 80 | 349 | 72 |
| giglinx-gw.ip4.gtt.net - 1 | 21386 | 21321 | 72 | 79 | 252 | 74 |
| Destination network unreachable. - 1 | 21103 | 20964 | 72 | 81 | 353 | 74 |
| ae-0-0-laxer4.blacklotus.net - 1 | 21569 | 21550 | 72 | 80 | 489 | 75 |
| Destination network unreachable. - 1 | 21585 | 21569 | 70 | 89 | 1244 | 71 |
| Destination network unreachable. - 1 | 21557 | 21534 | 70 | 79 | 492 | 73 |
| 66-3-31-64.static.reverse.lstn.net - 1 | 21577 | 21560 | 71 | 78 | 476 | 75 |
| 74-80-169-192.static.reverse.lstn.net - 1 | 21577 | 21560 | 70 | 77 | 365 | 74 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Michael · Sep 1, 2014

Date & Time of lag (Server Time): September 1st, 10:35am server time
Duration of lag: 30 mins+
Description of lag: Login server allows you into the login screen only a fraction of the time, and when reached to character selection, full dc occurs, giving the "login server unavailable" message. If one is lucky enough to make it in-game (some people were in-game before this started occurring and did not dc) they would play just fine unless cc'ing, when they would often dc (the cc-dc that many players experience often in-game even on normal days). At this time, cc-dc is almost a given.
Trace route (Recommended):

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| vlan1.phub.net.cable.rogers.com - 0 | 894 | 894 | 0 | 0 | 27 | 0 |
| 7.11.160.41 - 0 | 894 | 894 | 6 | 9 | 53 | 7 |
| 209.148.244.49 - 0 | 894 | 894 | 7 | 11 | 48 | 12 |
| 69.63.252.250 - 0 | 894 | 894 | 7 | 12 | 50 | 10 |
| 24.156.144.182 - 0 | 894 | 894 | 18 | 21 | 74 | 23 |
| ae57.edge3.Chicago3.Level3.net - 1 | 886 | 884 | 18 | 22 | 80 | 20 |
| ae10.chi11.ip4.gtt.net - 1 | 890 | 889 | 20 | 25 | 82 | 20 |
| xe-2-0-0.lax21.ip4.gtt.net - 1 | 890 | 889 | 88 | 92 | 150 | 90 |
| giglinx-gw.ip4.gtt.net - 0 | 894 | 894 | 81 | 85 | 115 | 85 |
| 192.184.8.102 - 0 | 894 | 894 | 90 | 98 | 133 | 97 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 185 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 185 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 185 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 185 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 186 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 186 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 187 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 188 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 184 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 188 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 188 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 184 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
| Destination host unreachable. - 100 | 183 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Gags · Sep 1, 2014

I don't know if it helps, but Queens had a bad lag today at zakum.

Matt · Sep 1, 2014

Gags said: ↑

I don't know if it helps, but Queens had a bad lag today at zakum.
Click to expand...

It doesn't really help much if you can't tell us the time (server time) that it happened.

Gags · Sep 1, 2014

Matt said: ↑

It doesn't really help much if you can't tell us the time (server time) that it happened.
Click to expand...

I didn't check it, but I'm sure someone else did. I'll ask them when I'll login again.

Oldie · Sep 2, 2014

Matt said: ↑

This thread is for any players to report lag issues in a detailed manner. Reporting lag properly rather than simply shouting "Lagggg" in the chat box can help us greatly to resolve the lag issues.
Click to expand...

laaaaaaaaaaaaaaag always around this time the most when cc'ing and logging on character to channel.

website laaaaaaaaaaaag as well.

Marty · Sep 3, 2014

Date & Time of lag (Server Time): September 3, 2014, 10:42 PM
Duration of lag: About 40-60 seconds only
Description of lag: Basically everyone d/c'd shortly after a lack of response from NPCs, inability to use skills, chat, etc. Couldn't reconnect for about half a minute; could get back in after that and it's fine now.
Trace route (Recommended): It was instant and resolved almost instantly (only 40-60 seconds as I said) so I don't have a trace route.

Sila · Sep 4, 2014

Date & Time of lag: September 4th, 19:50 server time
Duration of lag: 1-2 minutes
Description of lag: Chat lagging (messages not going through), shops not opening, buffs not being cast. (Was trying to use haste)
Mass d/ced most of buddylist & guild- client crashed and upon trying to log in says "Character is currently logged in".
Trace route:
Started this right when I saw the lag start:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 161 | 161 | 0 | 0 | 8 | 0 |
| No response from host - 100 | 32 | 0 | 0 | 0 | 0 | 0 |
| ten0-0-0-3.ORLD11-ser1.bhn.net - 2 | 153 | 151 | 7 | 12 | 68 | 9 |
| ten0-6-0-5.orld11-car1.bhn.net - 1 | 157 | 156 | 8 | 14 | 72 | 8 |
| ten0-11-0-3.orld71-car1.bhn.net - 1 | 157 | 156 | 10 | 17 | 78 | 14 |
| 72-31-188-104.net.bhntampa.com - 1 | 157 | 156 | 9 | 15 | 79 | 11 |
| 216.156.105.65.ptr.us.xo.net - 17 | 97 | 81 | 0 | 28 | 83 | 25 |
| 216.156.1.253.ptr.us.xo.net - 28 | 75 | 54 | 24 | 31 | 84 | 37 |
| 206.111.1.218.ptr.us.xo.net - 0 | 161 | 161 | 37 | 42 | 98 | 37 |
| xe-10-0-3.lax20.ip4.gtt.net - 3 | 149 | 146 | 72 | 77 | 129 | 75 |
| giglinx-gw.ip4.gtt.net - 0 | 161 | 161 | 72 | 78 | 140 | 77 |
| ae-0-0-laxcs1-8-blacklotus.net - 2 | 153 | 151 | 73 | 79 | 117 | 78 |
| 208.64.120.66 - 1 | 157 | 156 | 73 | 78 | 121 | 74 |
| 199.59.161.194 - 3 | 149 | 146 | 70 | 84 | 267 | 73 |
| te5-1.bdr1.core1.dllstx3.dallas-idc.com - 2 | 153 | 151 | 70 | 77 | 143 | 74 |
| 66-3-31-64.static.reverse.lstn.net - 1 | 157 | 156 | 71 | 76 | 114 | 71 |
| 74-80-169-192.static.reverse.lstn.net - 0 | 161 | 161 | 70 | 75 | 133 | 72 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Karlo · Sep 13, 2014

Date & Time of lag (Server Time): Sat, 13 Sep 2014 15:45:51 GMT
Duration of lag: About 1 minute.
Description of lag: Unable to do anything in game. Did not disconnect.
Trace route
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 29 | 29 | 0 | 0 | 2 | 0 |

| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |

| 10.1.236.93 - 29 | 7 | 5 | 0 | 3450 | 4783 | 2407 |

|ro-ccs-core-01-ic1007stm-1.ln.inter.com. - 29 | 7 | 5 | 0 | 3459 | 4794 | 2337 |

| sw-ccs-core-port10-8Gb.ln.inter.com.ve - 29 | 7 | 5 | 0 | 3454 | 4780 | 2341 |

|ro-ccs-bdr-01-TenGig4-0-0.ln.inter.com. - 29 | 7 | 5 | 0 | 3456 | 4810 | 2347 |

| 200.16.71.82 - 29 | 7 | 5 | 0 | 3510 | 4810 | 2467 |

| 200.16.69.53 - 43 | 7 | 4 | 0 | 3201 | 4846 | 2389 |

| core01.tuckerton.globenet.net - 43 | 7 | 4 | 0 | 3205 | 4866 | 2385 |

| ae2-207.nyc20.ip4.gtt.net - 58 | 7 | 3 | 0 | 2702 | 3335 | 2474 |

| xe-7-0-0.nyc39.ip4.gtt.net - 58 | 7 | 3 | 0 | 2703 | 3330 | 2478 |

| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 5 | 0 | 0 | 0 | 0 | 0 |

| fltr-01.dllstx3.dallas-idc.com - 58 | 7 | 3 | 0 | 2737 | 3470 | 2495 |

|ge3-47.fltr-01.core2.dllstx3.dallas-idc. - 58 | 7 | 3 | 0 | 2719 | 3387 | 2462 |

| 70-3-31-64.static.reverse.lstn.net - 58 | 7 | 3 | 0 | 2730 | 3458 | 2494 |

| 74-80-169-192.static.reverse.lstn.net - 58 | 7 | 3 | 0 | 2718 | 3399 | 2455 |

|________________________________________________|______|______|______|______|______|______|

slycooper · Sep 14, 2014

Date & Time of lag: Sunday 9/14/14 4:00
Duration of lag:2 days
Description of lag: cant stay logged in for more than 5 seconds without map freezing and i d/c

Plenty · Sep 16, 2014

Date and Time of lag: Monday 9/15/2014
Duration of Lag: ~15 seconds
Description of Lag: Monster stay in place and cannon active skills

Noobfish · Sep 16, 2014

Date and Time of lag: Tuesday 9/16/2014 8.09am
Duration of lag: as soon as i enter an empty monster map that no one has been in for a while ~ around 15 seconds then takes me to login screen
Description of lag: monsters walk on spot and i can do nothing.
Trace route:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| 217.41.217.109 - 0 | 734 | 734 | 5 | 12 | 236 | 6 |
| 213.120.181.214 - 0 | 734 | 734 | 7 | 10 | 79 | 8 |
| 213.120.180.173 - 0 | 734 | 734 | 7 | 10 | 83 | 9 |
| 217.41.169.107 - 0 | 734 | 734 | 7 | 10 | 81 | 9 |
| acc1-xe-0-0-2.sf.21cn-ipp.bt.net - 0 | 734 | 734 | 11 | 15 | 93 | 12 |
| core2-te-0-2-0-1.ilford.ukcore.bt.net - 0 | 734 | 734 | 16 | 21 | 100 | 18 |
| 109.159.252.65 - 0 | 734 | 734 | 13 | 16 | 85 | 14 |
| t2c3-xe-11-2-0-0.uk-lon1.eu.bt.net - 0 | 734 | 734 | 14 | 17 | 90 | 17 |
| 166-49-211-38.eu.bt.net - 0 | 734 | 734 | 17 | 20 | 88 | 22 |
| xe-9-0-2.ams12.ip4.gtt.net - 0 | 734 | 734 | 21 | 25 | 96 | 24 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 147 | 0 | 0 | 0 | 0 | 0 |
| fltr-01.dllstx3.dallas-idc.com - 1 | 726 | 724 | 131 | 134 | 206 | 133 |
|ge3-47.fltr-01.core2.dllstx3.dallas-idc.com - 1 | 726 | 724 | 134 | 137 | 253 | 136 |
| 70-3-31-64.static.reverse.lstn.net - 1 | 722 | 719 | 127 | 130 | 209 | 129 |
| 74-80-169-192.static.reverse.lstn.net - 1 | 726 | 724 | 132 | 134 | 202 | 133 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Pacoda · Sep 16, 2014

16-09-2014, Time = 14.23
If i log in, after 3 seconds monsters stop moving, my screen gets frozen and i disconnect, its happening very much...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 4 | 25 | 24 | 0 | 1 | 4 | 4 |
| 92.110.124.1 - 4 | 25 | 24 | 0 | 12 | 17 | 16 |
| 92.110.124.1 - 4 | 25 | 24 | 0 | 12 | 18 | 8 |
| 212.142.54.53 - 4 | 25 | 24 | 0 | 13 | 35 | 17 |
| 212.142.12.101 - 4 | 25 | 24 | 0 | 12 | 18 | 11 |
| nl-ams05a-rd2-ae-20-2365.aorta.net - 4 | 25 | 24 | 0 | 18 | 27 | 20 |
| 84.116.136.2 - 4 | 25 | 24 | 0 | 16 | 21 | 21 |
| 213.46.182.18 - 0 | 24 | 24 | 13 | 17 | 40 | 13 |
| xe-1-1-3.ams12.ip4.gtt.net - 0 | 24 | 24 | 12 | 15 | 19 | 13 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| fltr-01.dllstx3.dallas-idc.com - 5 | 24 | 23 | 0 | 134 | 144 | 138 |
|ge3-47.fltr-01.core2.dllstx3.dallas-idc.com - 0 | 23 | 23 | 130 | 132 | 139 | 132 |
| 70-3-31-64.static.reverse.lstn.net - 0 | 23 | 23 | 132 | 135 | 139 | 132 |
| 74-80-169-192.static.reverse.lstn.net - 0 | 23 | 23 | 131 | 133 | 140 | 132 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

zaczhengwei · Sep 16, 2014

Tue, 16 Sep 2014 18:00:38 GMT
Date & Time of lag: Tue, 16 Sep 2014 18:00:38 GMT
Description of lag: Chat clear, all mob starting to not move after 3 seconds skill can still use after 15 seconds goes dc to logging page says unable to connect

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