Closed Cannot get past character selection screen - MAC ban on account.

Discussion in 'Closed' started by reut2242, Jul 23, 2019.

  1. reut2242
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    reut2242 Donator

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    problem: Cannot get past character selection screen
    details: every time i pick a character to play, the game go back to the login screan and i get an error saying "unable to connect to the game server. please try again later"
     

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    Last edited: Jul 23, 2019
  2. Becca
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    Becca GM

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  3. reut2242
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    reut2242 Donator

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    I play on windows. And I updated my files yesterday:)
     
  4. Becca
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    Becca GM

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    Have you tried any of the solutions provided in the link?
    It sounds like a mac ban

    I’d just make a ban appeal just in case, the gm’s will know if you’ve been banned or not by checking your IP. Even if you’re not using a mac

    Edit: I just checked your history and you already did make a ban appeal, tim responded saying it wasn’t a ban :(
    Check the link that was posted and try all of those solutions first, if nothing happens then you’ll have to wait for Tim to get back to you in pm’s :(
     
  5. reut2242
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    reut2242 Donator

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    Non of the problems in that post are similar to mine, except from the mac ban... so I’ll just wait...
    A quick question, Tim asked for my IP. Do I just search on google “what’s my IP address”?
     
  6. Becca
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    I would search "How to find my IP address" and ahh, I see.
    Once you get a respond could you pm / post on here what the solution was, so I can add it to the list? :)
    Good luck!
     
  7. reut2242
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    reut2242 Donator

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    First of all, thank you:)
    Second of all, you have a solution to this problem, make a ban appeal.
    Even though you need to post your character name, problem and detail in character issues, but I’ll try anything seance I’ve been trying to play the game for a few weeks now with no success^_^'
    And when I get a response I’ll definitely post on here the solution!;)
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Just a brief explanation

    IP address is the address of your network
    MAC address is the address of your computer (hardware)

    Provide them to Tim and he will be able to assist you
     
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