Con't connect with my WIFI connection

Discussion in 'Closed' started by tiagovni27, Aug 5, 2019.

  1. tiagovni27
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    tiagovni27 Member

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    Hello, i can't connect with my wifi but what is weird, because yesterday i could, i use a different wifi connection to get this conclusion (of curse).

    In my wifi, the game dosn't open and the site dosn't work, but when i switch the wifi connection, every thing work just fine.
    What could it be? what should i do?

    Oh, i get this message error > [​IMG]

    - Windows defender exclusion make
    - Firewall permission to MapleRoyals.exe allowed
    (sorry can't edit the topic title)
     
    Last edited: Aug 6, 2019
  2. tiagovni27
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    tiagovni27 Member

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    well, i call to my internet service and ask then to try acess the mapleroyals website, and they also cant acess.
     
  3. tiagovni27
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    tiagovni27 Member

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    Solution : I call my internet service, explain the problem, they fix it.
     
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  4. itayohayon
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    itayohayon Member

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    Can you please tell me what you told them? Because I have the same problem and I also want to solve it
     
  5. tiagovni27
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    tiagovni27 Member

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    Hi, it will be a pleasure, well first i make sure that is a "rout" problem, try to use other wifi ou mobile data to enter in the game if it works you call your internet service assistant.

    Here is what i do stap by stap when i call the support:
    1 > Explaining the problem : Hi, i'm trying to access this game and site but i cant, he load and i receive a message error (i dont remember what is the message but i read for then).
    2> Ask they to access MapleRoyals website. >>>>>If they use the same connection as you do, they wont be able to access as well.
    3> Ask then to free the access to the site or sent this report to a supervisor.

    Well what i think is causing this issue is MapleRoyals have recent attacks and for safety the Service auto block the site.
    Hope i help you.
     
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  6. itayohayon
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    itayohayon Member

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    Thank you so much I will give it a try and hope it works thanks!
     

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