Unable to login the game

Discussion in 'Closed' started by Erune, Feb 17, 2020.

  1. Erune
    Offline

    Erune Member

    Joined:
    Sep 20, 2019
    Messages:
    11
    Likes Received:
    0
    Country Flag:
    Hello,
    I am a returning user and I have a problem.
    It started when I logged in a few times to the game but forgot my PIN, after a few tries I decided to log out and send Tim a message.
    After I got my PIN back I tried to log in and I see this problem: "This is not a registered ID"
    I can log in the main site and my login is successful over there but inside the game, nothing.

    Note: I have 2 accounts and both of my accounts are like that. I tried the PIN on both accounts before asking TIM.

    Any solutions? Please?

    upload_2020-2-17_22-50-40.png
     
  2. Becca
    Offline

    Becca GM

    Joined:
    Jun 4, 2014
    Messages:
    5,198
    Likes Received:
    5,348
    Gender:
    Female
    Location:
    Canada
    Country Flag:
    IGN:
    Becca
    Level:
    200
    Guild:
    Staff
    Did Tim get back to you yet?
    You did the right thing pming him :) only admins can help with account issues such as pin resets, or accidentally locking yourself out from too many attempts
     
  3. Erune
    Offline

    Erune Member

    Joined:
    Sep 20, 2019
    Messages:
    11
    Likes Received:
    0
    Country Flag:
    Hi,
    He only got back to me about the PIN not about the account thingy.. Still can't log in...
     
  4. Becca
    Offline

    Becca GM

    Joined:
    Jun 4, 2014
    Messages:
    5,198
    Likes Received:
    5,348
    Gender:
    Female
    Location:
    Canada
    Country Flag:
    IGN:
    Becca
    Level:
    200
    Guild:
    Staff
    I passed it along to him, hopefully you'll hear from him soon :)
     
  5. Tim
    Offline

    Tim Administrator

    Joined:
    Apr 14, 2014
    Messages:
    27,752
    Likes Received:
    22,276
    Location:
    Fryslan
    Country Flag:
    IGN:
    Kaizoku
    Level:
    200
    Guild:
    Fryslan
    the accounts you provided are not banned or locked and they still exist
     

Share This Page