Closed <Pls assist> Character is missing after account recovery

Discussion in 'Closed' started by thepaddle, Apr 18, 2020.

  1. thepaddle
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    thepaddle Member

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    IGN: DP26
    Problem: I remember playing this account as a Shadower, and I used a same email address for both my account (not sure if this is an issue), while the characters in another account is still intact, the ones in this account that DP26 is in, is all gone.
    Details: I'm a returning player and I recovered my account but all the characters are gone.
     
  2. Andreas
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    Andreas Donator

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    If DP26 is the character you are saying is missing, then it certainly appears as you are looking at the wrong account as it does exist.
     
  3. thepaddle
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    thepaddle Member

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    Thanks Andreas, I received your email on this. Hmm, how do I recover a lost username? I must have forgotten it.
     
  4. Andreas
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    Andreas Donator

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    Please refer to this section: https://royals.ms/forum/forums/support-requests.111/

    There you will need to provide as much information as possible, such as email, Date of Birth, character name. Related character names from your other accounts can be helpful to determine you as the owner.
     

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