HT still crashes after update.

Discussion in 'Closed' started by Rhynhardt, Apr 19, 2020.

  1. Rhynhardt
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    Rhynhardt Well-Known Member

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    What's up!

    Pretty happy with the patch resolution overall, but I thought it was important to provide my feedback that I'm having the same HT problems I did pre-patch.
    • HT crashes my entire client with no lag after tail/legs are defeated and I'd say probably 10% into head. Hp was roughly 1/3 down.
    • Last skill I did that seem to trigger was MW20
    • Was full screen
    These were exactly the same problems I had with the previous patch. I have only ran HT once and I will concede the following:
    • I did zakum twice, no lag, no issues and did not reclient. Normally when the game is warning me a reclient is required, going between maps is extremely wonky or I'll have graphical issues at one point (although never any visual problems with HT)
    • At one point I did switch between full screen and window before going into HT.
    Ultimately I will be doing more experiments to try to pinpoint if any of the last two points were the causation:
    • Will do HT on a fresh client
    • Will attempt exclusively window mode
    I'm making this thread as there might be some underlining tweaking that may be helpful to ultimately making every precaution unnecessary. It's also costly as I'm wasting about 5 apples to get to the point I'm at before I DC and may cost the run to my fellow squad mates, neither are good feelings.

    PC specs below, let me know if any other information will be helpful:

    upload_2020-4-19_12-11-16.png

    EDIT:

    For those having this problem, humor me:

    • Make sure your windows update is up to date (manually search it, I did have a small security update that wasn't forcefully pushed through.)
    • Restart PC
    • Restart client
    • Window mode
    I understand these pre-emptive measures shouldn't be necessary with the new patch but those were the changes I made and was able to do a clean HT run. I will be running additional experiments to see if full screen is causing issues.

    Later, after confirming if full screen was the issue, I'll do experiments such as running Zakum, and doing HT without a client reset, see if that causes a huge spike in computer resources.

    For those who want to assist:

    Record your runs with your task manager open so you/admins can see if there is a resource spike, also with parts listed.

    EDIT:
    I managed to do HT in full screen with no issues. I believe the problem is/was that I ran the client for too long and may have caused a memory leak at some point. I'll continue to record to see if any other issues crop up. I have been running with a fresh restart on computer/client although I haven't been doing anything but exclusively HT the last few days.
     
    Last edited: Apr 21, 2020
  2. KWJ
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    KWJ Well-Known Member

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    Just to add to this thread without creating a new one, I was in HT earlier with my party and I crashed at roughly the same period as OP (Leg and tail are down, at head A around 4th wave of dark wyverns). Client crashed without any sign or the old gfx symptoms. I was in windowed mode and it was a fresh client.
     
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  3. Richard Queso
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    Richard Queso Member

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    You’re doing the lord’s work, son, keep it up. I’m also interested because I have very similar specs and I’m going to run a test also to see what happens.

    Side note: do you got that 1080 and i9 in a RoG? I thought they discontinued making it
     
  4. Rhynhardt
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    Rhynhardt Well-Known Member

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    I was really confused you were asking but I think you're talking about a prebuilt version by RoG? No, I upgraded this computer over the last 2 years. Was using an i5 since 2015, finally got an i9, unfortunately before the Ryzen details were released. I was fortunate enough to get the GPU before the bitcoin boom, cost me 650 at the time iirc.
     
  5. Zebbo
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    Zebbo Donator

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    Same thing happening here at pretty much the same time as you, during head A.
    Running in windowed mode on fresh client and after forced reboot, even did change Graphics quality twice per stage (preheads and main).
    I'm on Nvidia GTX 1070 as some gpu's seem to be having the problem's with the Royals client. (More reliable to run with Nvidia disabled and on Intel Graphics.)

    Edit: This has happened now after the latest patch on 2 out of 3 HT runs!
     
  6. Matt
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    Matt Administrator

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    Thank you, please continue to provide feedback about this issue. If possible, it would be very helpful to know what your client's memory usage is in Windows task manager when you experience the client crash.
     
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  7. Zebbo
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    Zebbo Donator

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    I heard about this and will be checking next time if some1 allows me to join a run with current settings LOL
     
  8. smilinsphere
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    smilinsphere Donator

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    I'll report my issue here as well if it helps cuz I crashed as well around the same time after tails+legs shortly into Head A:
    • I was in windowed mode
    • Gene20 was being cast at the time, although it was being cast several times prior to that without any issues seemingly.
    • Did not gfx after preheads
    • Was able to do two Zaks runs back to back without any issues
    • Not sure if it matters, but I was the Seduce Mule for the run.
    • recliented not long before the run
    • I am running on an nvidia graphics cards
    Also, idk exactly what my memory usage was right when the crashed occurred, but it was mostly around 400-550mb for most of the run prior to crashing.
     
    Last edited: Apr 20, 2020
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  9. Rhynhardt
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    Rhynhardt Well-Known Member

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    Update: I managed to do the HT run with no issues:
    • Was window moded
    • ran a screen recorder (obs) to keep track of cpu/ram usage, was okay.
    • Restarted PC/Clean client before run
    However a glitch I did come across is that the left hand never gave out a damage warning and almost caused a wipe. I rewatched the video (took 2 hours because of another user dcing). Tomorrow or on Tuesday, I will try to do it in full screen again and see if that causes a change.
     
  10. KWJ
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    KWJ Well-Known Member

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    Think the left hand warning is a known bug at the moment.
     
  11. JustBSing
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    JustBSing Active Member

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    hi guys, just saw this, and have a related concern. my PC runs with a 1070 Nvidia GeForce, and it is a well-known fact that any Nvidia gfx cards do not run royals well. my concern here is this: i recently installed VMWare to run a virtual Windows XP computer (which is what everyone recommends) and never had a single crash since getting that. however, the new 'high resolution' update states that the minimum pc specs required to run royals now includes Vista, which is past XP. i have not tried to run yet, i actually havent even logged into the VM yet. anyone know if VMWare with XP still works ?
     
  12. Joshua Leong
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    Joshua Leong Well-Known Member

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    Thanks for starting this thread. I am currently also facing the same issue.

    I tried buying HTP VIP 2 times during the old patch and dced (client force shut) both times. Today (20th April 2020, new patch) I tried buying another HTP VIP with the hopes of not dcing. I dced (royals client forced shut, same thing as the old patch) slightly around 70% of HT main body (not too sure which body part of HT that is). I run it all on windows mode with a fresh client, both old and new patch.

    For bosses like zakum, I have tried it and it runs smoothly even with Meteor and Genesis being casted for the first 10 minutes. After 10 minutes of genesis and meteor casting, I start to feel the lag but not the DC kind of lag.

    My current display adapter is : NVDIA GeForce GTX 970.

    Processor : Intel (R) Core (TM) i5-4460 CPU @ 3.20GHz

    Is there an 'optimum hardware setup' to play mapleroyals? If so, kindly share it with me as I'm about to upgrade my computer soon as mine is already kinda old. Thanks in advance!
     
  13. Sugar
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    Sugar Well-Known Member

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    Hello. I’m a MacBook user and I too have VM installed to run windows XP as the previous recommended settings. After the new patch, it was also noted in the patch updates that some XP users were still able to run royals. https://royals.ms/forum/threads/update-65-18-04-2020.155184/
    Me included. However, I found that XP doesn’t seem to support the graphics properly as I was having issues with the wordings in window mode. No issues in full screen. As I multi client often, this was not in my favour. It is also recommended to upgrade your windows for a smoother play time. Hence I had updated to windows 10 and did 2 HT runs ytd without any gfx.
    No dcs but my screen did froze on and off around head A and continued on after all heads were down during the first run. I recelient afterwards and the second run was smooth.
     
  14. Rhynhardt
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    Rhynhardt Well-Known Member

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    I would upgrade my PC strictly to AMD parts, they are better bang for your buck currently and are competitive to Nvidia now.
     
  15. Rhynhardt
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    Rhynhardt Well-Known Member

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    I managed to do HT in full screen with no issues. I believe the problem is/was that I ran the client for too long and may have caused a memory leak at some point. I'll continue to record to see if any other issues crop up. I have been running with a fresh restart on computer/client although I haven't been doing anything but exclusively HT the last few days.
     
  16. zDeanz
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    Hi there, I had the same issue as well. It’s also after tail and legs were down. We were hitting head C. I was FJ back to top platform and suddenly the client just crashed. I had no lags and graphic issue with this. My computer specs are above average with a good internet speed. Just wondering if this could be any client problem. I was full screened as well. Maybe that’s an issue? However I did had a successful run after the patch. With no GFX And also full screen. So maybe it’s just not 100% that people might DC out of sudden? But it’s good to have 100% assurances that is not players computer specs problems.
     
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  17. VoiceOver
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    Last edited: Jul 16, 2020
  18. Rhynhardt
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    Rhynhardt Well-Known Member

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    Hey Matt,

    I've actually done about a dozen HT runs with no issues, but the last two I and a few members randomly have had their clients crashed, this was the last 21 seconds of the run before I just randomly crashed:


    Two things I noticed: It's at the same place roughly as the original problem I had, and there's an optional windows update. I'm going to apply it and try restarting my computer again before the runs. I felt restarting was a little of overkill but I slacked in the past week regarding it. It's just strange that it's always around that same HP bar threshold it happens. Also I apologize fo the quality, Imgur just compresses the crap out of it. You'll notice that the mapleroyals.exe becomes a mapleroyals.exe(2) at the end, but that could be an error message. I however never get to see it as it just immediately shuts off.

    EDIT: It could be the windows update(although the optional ones shouldn't be making that great of an impact on the system) and the fact I didn't restart my computer manually. But there's no memory leak/processor overload so it might be something still worth looking into.
     
  19. Rhynhardt
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    Rhynhardt Well-Known Member

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    I haven't had any DC's but I make sure I restart my PC/Client, some of my friends still DC in runs but it seems the common variable is that;

    • I'm on right side
    • Hp is about a third
    However some were dual clienting so that is another variable to take into consideration.
     
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  20. Joshua Leong
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    Joshua Leong Well-Known Member

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    To update on this, I've run a few HTs so far. I always restart my PC and seems to be working fine for me whenever I'm on full screen (only tried full screen so far). I have yet to try double clients but I would love to try them someday with my crash mule once HT is more stable.

    However, I have friends that random just DCs for no reason (booted out of the server with the message: Unable to connect to server). This just about 18 hours ago. I'm not sure why this happens.

    Would love to get updates on random DCs.

    Thanks again! May all your HT runs be smooth and full of drops! ~meso
     

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