LF> Feedback: Players lagging and d/c'ing when logging in.

Discussion in 'Accepted' started by Matt, Nov 21, 2014.

  1. Matt
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    Matt Administrator

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    I am working with our host to try and figure out the issue which is causing some players to have this particular issue; Lagging immediately after logging in, usually in a map which has mobs in it, and then disconnecting after about 30 seconds.

    If you have been experiencing this issue I would appreciate it if you could follow the steps below to provide me with a log of your connection route.

    You will need to use a small piece of software called MTR. Simply leave the MTR software running in the background for a while and then stop and then paste the results here. It does both pings traceroutes at the same time.

    Windows
    Download: http://sourceforge.net/projects/winmtr/
    Instructions: Install and open the program, then type royals.ms into the host textbox and press start. Stop whenever you feel it has gained some results which include latency issues then copy and post the results here.

    Mac
    Download: https://support.eapps.com/index.php?/Knowledgebase/Article/View/442/28/mtr-for-mac-os-x
    Instructions: Open 'Terminal' and type 'mtr royals.ms'. Whenever you feel it has gained some results which include latency issues, copy and post the results here.

    Thank you very much.
     
  2. Manslut
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    Manslut Well-Known Member

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    Code:
    |------------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                   |
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    |                           dsldevice.lan -    0 |  430 |  430 |    0 |    0 |    0 |    0 |
    |                gw2-no200.tbcn.telia.com -    0 |  430 |  430 |   15 |   17 |  132 |   15 |
    |                   kbn-b3-link.telia.net -    0 |  430 |  430 |   20 |   21 |   56 |   22 |
    |                  kbn-bb4-link.telia.net -    0 |  430 |  430 |   21 |   22 |   43 |   21 |
    |                  hbg-bb4-link.telia.net -    0 |  430 |  430 |   25 |   26 |   34 |   26 |
    |                  adm-bb4-link.telia.net -    0 |  430 |  430 |   32 |   33 |   70 |   34 |
    |                   adm-b4-link.telia.net -    0 |  430 |  430 |   32 |   33 |   62 |   33 |
    |          pni-as1299-1-ams1.staminus.net -    0 |  430 |  430 |   33 |   34 |   44 |   34 |
    |                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
    |                                       . -    0 |  430 |  430 |  153 |  154 |  166 |  154 |
    |                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
    |                   No response from host -  100 |   78 |    0 |    0 |    0 |    0 |    0 |
    |      70-3-31-64.static.reverse.lstn.net -    0 |  430 |  430 |  153 |  154 |  171 |  154 |
    |   74-80-169-192.static.reverse.lstn.net -    1 |  425 |  424 |    0 |  147 |  149 |  147 |
    |________________________________________________|______|______|______|______|______|______|
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
    Just did one before going to bed. I've done a few in the past and never gotten a 100% loss count and the "No response from host" before, or since this new issue arose.
     
    Matt likes this.
  3. Manslut
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    Manslut Well-Known Member

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    Just let it run over night, not sure if it means anything differently, but it couldn't be bad.

    Code:
    |------------------------------------------------------------------------------------------|
    |                                      WinMTR statistics                                   |
    |                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    |                           dsldevice.lan -    0 | 35633 | 35633 |    0 |    0 |   15 |    0 |
    |                gw2-no200.tbcn.telia.com -    1 | 35609 | 35607 |   15 |   16 |  218 |   16 |
    |                   kbn-b3-link.telia.net -    1 | 35295 | 35225 |   20 |   21 |   76 |   25 |
    |                  kbn-bb4-link.telia.net -    1 | 35220 | 35133 |   21 |   22 |   54 |   22 |
    |                  hbg-bb4-link.telia.net -    1 | 35527 | 35510 |   25 |   26 |  160 |   26 |
    |                  adm-bb4-link.telia.net -    1 | 35524 | 35507 |   32 |   33 |   86 |   34 |
    |                   adm-b4-link.telia.net -    1 | 35529 | 35513 |   32 |   33 |   94 |   33 |
    |          pni-as1299-1-ams1.staminus.net -    1 | 35528 | 35512 |   33 |   34 |   59 |   34 |
    |                   No response from host -  100 | 6479 |    0 |    0 |    0 |    0 |    0 |
    |                                       . -    1 | 34720 | 34523 |  150 |  157 |  281 |  158 |
    |                   No response from host -  100 | 6479 |    0 |    0 |    0 |    0 |    0 |
    |                   No response from host -  100 | 6479 |    0 |    0 |    0 |    0 |    0 |
    |      70-3-31-64.static.reverse.lstn.net -    1 | 34698 | 34496 |  151 |  158 |  318 |  158 |
    |   74-80-169-192.static.reverse.lstn.net -    1 | 34692 | 34488 |  144 |  150 |  312 |  150 |
    |________________________________________________|______|______|______|______|______|______|
       WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
     

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