Closed Not sure if me and my gf have a log in issue or if we got banned?

Hi there, my gf and I play royals and have played for a while with some breaks in between and today after we got back from a family party We were gonna play and both got an error saying our accounts had been blocked or deleted.

youkaifang- went in to open a shop in ch 10 fm 9 I believe it was, my gf had been hunting nependeths honey to sell and had lots of stacks of nependeth seeds so I helped her sell some she did the same and opened a store next to mine, not sure what we could have done to get banned, after I opened the store I got off but she continued to play until she got to lvl 70 and did her job adv and then she got off and we went out that was on vortix, she says she logged out in el Nath

The names of your characters: Youkaikyuubi and youkaifang
Last thing you did: Open shop in fm
Why do you think they banned you ?: I don't know,
Ban message when trying to log in: Blocked or deleted account

her characters names are xanex and vortix
Last thing she did was 3rd job adv on vortix
Why do you think you got banned, I don’t know
Ban message when trying to log in: Blocked or deleted account

 

We don’t hack nor do we want to hack we have fun playing the game as it is we have no reason to hack, we came to this private server for the nostalgia and memories of the good old day’s!
I leeched her character xanex and helped her get to 120 then she was trying to get tt10 and didn’t have any luck and then created her warrior and had been leveling him up ever Since