Hi, IGN: DWFY / DWDG Problem: 16 att SCG disappeared from inventory after 1 hour LHC run Details: I equipped my 16 wa SCG and had cash shop gloves on, but the SCG disappeared after my hour long LHC run. Issue happened at estimated Server time 13 Oct 2021 12pm. Checked ~buyback function and wasn't there, couldn't have sold it to npc. Had cash gloves on so couldn't have dropped it. Need support to get back 16scg May I get support for this issue? I have no screenshot of my scg cuz I don't usually screenshot my items. Thank you.
Have you checked your storage and characters inventory? You have listed 2 x IGN, the SCG disappeared on which character?
I brought it up for discussion to our Admins and Devs, still waiting on a response from that end hopefully we can figure this out soon!
Got it, really appreciate your assistance in this, Becca and team. Also, is there an estimated timeline to item retrieval?
Hi, there isn't an estimated timeline as this investigation can take weeks or months to confirm As of now, all of the "missing items" cases was not detected by the Admins, which we can only confirm as either accidentally drop or NPC-ed as the normal items do not get bugged and disappear like NX items
We are not aware of any issues regarding non-cash items disappearing. The item must have disappeared by either; being destroyed through scrolling, being dropped, being traded, being sold to an NPC, or being sold through a merchant. We do not log every single action, therefore unfortunately we cannot tell you which one of those methods caused the loss of the item. We won't be able to refund you for the loss of the item.
