Closed Account being blocked potentially

Discussion in 'Ban Appeal' started by MasterKuan, Nov 7, 2024.

  1. MasterKuan
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    MasterKuan Member

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    Hi team,

    I failed to log in into the game. It shows "This is an ID that has been deleted or blocked from connection".
    My IGN is JesperC.

    My email address is (censored)
    I can do any sort of confirmation to the mail if you need

    I am able to vote though, able to log in to the website as well. But not the control panel

    I have encountered this about 3 years ago (2021-02-14), I think if I am not online for too long, my account got blocked from connection.

    Please help to unlock the acocunt, thank you!
     
    Last edited by a moderator: Nov 7, 2024
    MasterKuan, Nov 7, 2024
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Dave Deviluke, Nov 7, 2024
    #2
  3. Stephen
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    Stephen GM

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    Hello,

    Unfortunately, it seems that your account was hacked, and was banned to prevent further damage.

    You will have to go to the Control Panel and change your credentials here:

    https://royals.ms/controlpanel/login

    We recommend using credentials unique to MapleRoyals only.

    You should also make a post in the Support Request forum here:
    https://royals.ms/forum/forums/support-requests.111/

    In your request, please include the following information:

    All your character names (IGNs):
    The date of birth associated with your account (DD-MM-YYYY):
    The email addresses you think might be associated with your account:
    Your account username (Game Login ID):
    The last time you played*:

    *Please provide an estimation if unsure

    Do not post any of the above information on this thread, as this one is public. The Support Request Forum is private.

    Once all that is done, an Admin will be required for the next step. I will let them know of your request, but it will likely take some time before they get to it, as they always have a lot of tasks to take care of.

    You may play on your other accounts and create new ones in the meantime. Once you create the thread in the Support Request Forum, your account recovery will continue with the Admins on there.

    I will be closing this report in the meantime, but you can still respond here if you have any questions.

    Good luck!
     
    Stephen, Nov 9, 2024
    #3
  4. MasterKuan
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    MasterKuan Member

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    Hi Stephen,

    Thanks for the reply, I have make a post in the Support Request already.
    I have also updated my password.

    I will then wait for your reply :)
     
    MasterKuan, Nov 9, 2024
    #4

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