Account does not exist / Unregistered ID

Discussion in 'Closed' started by mrlayvon, Oct 27, 2014.

  1. mrlayvon
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    mrlayvon Member

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    I've gone over the error code guide and still can't get it to work. Any other help would be appreciated. Thanks
     
  2. Matt
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    Matt Administrator

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  3. mrlayvon
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    mrlayvon Member

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    Yes I've registered and my name is correct with correct password.
     
  4. Matt
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    Matt Administrator

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    Are you opening the correct game client? The directory is usually C:\Program Files (x86)\MapleRoyals\MapleRoyals.exe on Windows computers.
     
  5. mrlayvon
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    mrlayvon Member

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    Yes. My other ms is located on a separate hd while royal is located at its normal directory.
     
  6. Matt
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    Matt Administrator

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    There's no reason why it shouldn't be working then. You must be typing the wrong username... If it was an incorrect password it would say 'incorrect password'. Can you log into the website control panel with the information?
     
  7. mrlayvon
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    mrlayvon Member

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    Yes I can log into the control panel with my I'd and password. I can even vote.
     
  8. mrlayvon
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    mrlayvon Member

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    I've reinstalled it again logged into the website with my id and password to make sure they are correct. Tried it, same error. Put in the Windows Client and tried again, same error. So I'm not to sure.
     
  9. Matt
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    Matt Administrator

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    How many characters long is your username? Does it have any special characters?
     
  10. mrlayvon
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    mrlayvon Member

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    6 and no, all lower case. There's nothing on the account so I can give the I'd n pass to see if it's that or my end somewhere. If that helps at all.
     
  11. Katsuruka
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    Katsuruka Donator

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    It might be worth PM-ing your account username to the admins so that we can take a look and try to figure out what is wrong. Btw, voting won't give you any NX until you've been able to make a character - not sure if you noticed that or not.
     
  12. mrlayvon
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    mrlayvon Member

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    Ok will do. Lol and no I haven't. Haven't been able to log in even to make a character. Who should I pm the I'd n pass to if you dont mind me asking.
     
  13. Katsuruka
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    Katsuruka Donator

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    Myself and John would be best.
     
  14. mrlayvon
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    mrlayvon Member

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    PM sent
     
  15. Katsuruka
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    Katsuruka Donator

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    Thanks!
     

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