IGN: sinstarzs Problem: Account hacked, happened in the hours between 27 Dec 2017, 7pm and 28 Dec 2017, 9.30am. Details: I last logged in on 27 Dec 2017, around 6.45pm server time (right after the server check to setup my shop). Just logged in my account on 28 Dec 2017, around 9.30am server time to find my account hacked. Haven't checked thoroughly yet but I lost over a billion mesos, over 500k NX and some items as well. Already changed my password. Hope to be able to recover the items, please let me know what information is required, and the possible remedy actions that may be taken. Edit: Looked through my account again to gather more details Major losses, as exact as I can recall: 1. Around 500k NX 2. Around 1.4 billion mesos 3. Purple Gaia Cape (11 Int, 6 Magic Attack, 21 Weapon Defence, 24 Magic Defence) 4. White Doros Robe (m) (23 Int, 20 MP, around 31/28 Magic/Weapon Defence) (gold tint) 5. Dark Starlight (m) (24 Int, 5 Luk) (gold tint) Additional details: - I did not give my account information to anyone else. - Found 13 stacks of zombie's lost tooth in my inventory which was not there before. - Lost several stacks of ores/etc items. - Mesos sold from shop was stolen as well, 42m mesos.
Would like to know if any more information is required from me. What can and will be done to remedy this issue? Can't even continue playing if I cannot be assured this won't happen again
Your account along with any accounts that could be related have been banned for now. I can confirm that a different computer accessed your account at that time, however right now it does point to said offender having already known your password, are you using your account information anywhere else?
Thank you for the reply. I have provided you the requested information separately. Let me know if anything else is required from me. Really appreciate your help in this matter!
Nothing much can be done to remedy the issue, you have taken the right steps by changing your password, hopefully to something strong and unique. I've also unbanned your account - if it wasn't already unbanned.
Hi, can I please get a reimbursement for my losses? It should be easy to just check my NX spending, where did my 500k NX go overnight..? It is absurd to play knowing that someday we may be hacked and nothing can be done about it...
It's absurd how they screw us over, been here since they fucked up with the server, still stayed and accepted it, but now when we are in need of help they ain't gonna do shit about it.
Yeah it is unfortunate. I've been an honest and casual player, love helping out newer players, giving out free leech occasionally. but I guess the hackers won this round.
The point is that they don't refund someone who was hacked due to their own poor accountsecurity. (Aka using the same password, loginID, etc. somewhat else) obviously the should have replied to @Zake, but they only have to refund if there's a hack due to a mistake by the mapleroyals server.
