Closed Account Hacked

Discussion in 'Closed' started by birdiebomb, Aug 12, 2017.

  1. birdiebomb
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    birdiebomb Well-Known Member

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    IGN: FantasyPrime
    Problem: Account hacked
    Details: Logged in after a few months not playing and found that my meso and NX are gone. I am missing a few other items and equipment as well (can't remember which exactly but I definitely remember I had a scrolled Elemental Wand 5, purple coloured). The odd thing is my equipped weapon and cape (both scrolled) haven't been touched.
    I do not know when this happened as I have been inactive for the past few months. I only found out about this this week. I lost ~150M and around 400k NX are missing; 2.3k NX was left.
    I am sure I had ~400k NX when I last voted because it was around the time when the cash shop was closed but players were still allowed to vote at the beginning of 2017.

    I cannot confirm exactly what items I lost, but as mentioned before, I had a scrolled Elemental Wand 5, which is now missing.

    Is there anything a GM can do to help me right now?
     
    birdiebomb, Aug 12, 2017
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  2. John
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    John Donator

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    We have a backup of your inventory as of July 23. I don't know whether or not you have played since then, but would you be willing to let us roll your inventory back to how it was as of that date? Please note, your mesos would not be affected by this roll back.
     
    John, Sep 4, 2017
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  3. birdiebomb
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    birdiebomb Well-Known Member

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    Thanks for getting back to me. I have been playing since the beginning of August. Are you saying that July 23 is before I got hacked and lost my items and meso? I wouldn't want to have my inventory rolled back only to see that my items and meso are not there. I would have to start from zero again :(
     
    birdiebomb, Sep 5, 2017
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  4. birdiebomb
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    birdiebomb Well-Known Member

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    As in my gacha scrolls and what not.
     
    birdiebomb, Sep 5, 2017
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  5. John
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    John Donator

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    Most people who were hacked were hacked on July 24. Therefore, we are rolling people who have claimed to be hacked back to July 20th or July 23rd. I imagine your items (mesos are not being rolled back) would be in one of those backups.
     
    John, Sep 5, 2017
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  6. birdiebomb
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    birdiebomb Well-Known Member

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    Sorry I haven't been able to give you a prompt reply. Would it be possible to perform the rollback to July 20th instead of July 23rd, just to be safe? And could you update me the situation on my NX? I had lost upwards of 400k NX I believe. Thanks again!
     
    birdiebomb, Sep 7, 2017
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  7. birdiebomb
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    birdiebomb Well-Known Member

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    If the rollback to 20th July is possible, please go ahead with it.
     
    birdiebomb, Sep 7, 2017
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  8. birdiebomb
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    birdiebomb Well-Known Member

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    will the rollback affect the equipment i'm wearing and storage as well?
     
    birdiebomb, Sep 10, 2017
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  9. John
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    John Donator

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    Yes to both questions.
     
    John, Sep 10, 2017
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  10. birdiebomb
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    birdiebomb Well-Known Member

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    Question: Will meso be looked into seperately?
     
    birdiebomb, Sep 11, 2017
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  11. lnga
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    lnga Well-Known Member

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    From what I heard mesos won't be affected by this rollback
     
    lnga, Sep 11, 2017
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  12. birdiebomb
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    birdiebomb Well-Known Member

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    Yes, I'm aware of that. I'm talking about having the meso refunded separate from the items.
     
    birdiebomb, Sep 11, 2017
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  13. birdiebomb
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    birdiebomb Well-Known Member

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    Will the rollback occur during this server check?
     
    birdiebomb, Sep 16, 2017
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  14. John
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    John Donator

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    Your character(s) should now be properly rolled back.
     
    John, Oct 5, 2017
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  15. birdiebomb
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    birdiebomb Well-Known Member

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    But my tma 170+ purple coloured elemental wand is still not there.

    The other things that were missing came back, but not the wand?

    Just want to understand why...
     
    birdiebomb, Oct 5, 2017
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  16. lnga
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    lnga Well-Known Member

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    Maybe because u got it on 21? I lost 9int ywg,10int wodden wand, clean fs because of that, doubt they gonna refund it ...
     
    Last edited: Oct 5, 2017
    lnga, Oct 5, 2017
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  17. birdiebomb
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    birdiebomb Well-Known Member

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    But I still got back other items that I lost together with that wand... If those came back, why not my wand?
     
    birdiebomb, Oct 5, 2017
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  18. birdiebomb
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    birdiebomb Well-Known Member

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    But I still got back other items that I lost together with that wand... If those came back, why not my wand?

    I bought the wand waaaay before 21 July... I wasn't active since April!
     
    birdiebomb, Oct 5, 2017
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  19. lnga
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    lnga Well-Known Member

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    Ah no idea then :( That was the only thing I could think of.
     
    lnga, Oct 5, 2017
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  20. birdiebomb
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    birdiebomb Well-Known Member

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    Whatever then. Not a big deal now that I have the capacity to earn meso quickly. Just takes some time. I'll buy another one.
     
    birdiebomb, Oct 5, 2017
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